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378 Views 8 Replies Last post: Nov 20, 2009 1:33 PM by colleenwilson RSS
colleenwilson Novice 33 posts since
May 27, 2009
Currently Being Moderated

Nov 6, 2009 11:47 AM

SportSpace Community Activity Reports

Hi there,

 

I have tried a couple of different times this week to try and run activity reports for each CMM.  For some reason, it is not allowing me to run these reports.  I have tried to include a screen shot, but its not allowing me to attach it.  I have tried to run the reports for Jim Famularo - Username jim.famularo@dcsg.com, Password sportspace and Jerry Copsinis Username jerry.copsinis@dcsg.com, Password sportspace.  Please let me know if you have any questions.

 

Thanks!

 

Colleen Wilson

colleen.wilson@dcsg.com

Kevin Imber Jive Employee 293 posts since
Oct 19, 2009
Currently Being Moderated
Nov 6, 2009 3:32 PM in response to: colleenwilson
Re: SportSpace Community Activity Reports

Hi Colleen,

 

This doesn't look much like our core product, have you had some Professional Services work done to it?

 

Thanks,

Kevin

Kevin Imber Jive Employee 293 posts since
Oct 19, 2009
Currently Being Moderated
Nov 13, 2009 11:55 AM in response to: colleenwilson
Re: SportSpace Community Activity Reports

Hello Colleen,

 

Would you reproduce this issue and then send me your logs?

 

Thanks,

Kevin

Kevin Imber Jive Employee 293 posts since
Oct 19, 2009
Currently Being Moderated
Nov 18, 2009 11:26 AM in response to: colleenwilson
Re: SportSpace Community Activity Reports

Hello Colleen,

 

I'm seeing the problem that you're having at your website.  Would you please replicate it once for me and send me your log files.  They're located on the server running the jive software in the jiveHome/var/logs folder.  If you would take those files, zip them together, and include them in your reply, I can take a look at them to try to find out what's going on.  Let me know if you have any other questions.

 

Thanks,

Kevin

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