Return to Jive Software

Skip navigation
Up to Discussions in Jive Forums
859 Views 5 Replies Last post: Feb 11, 2010 11:00 AM by travis.mchattie RSS
travis.mchattie Novice
travis.mchattie
38 posts since
Mar 17, 2009
Currently Being Moderated

Feb 8, 2010 9:14 AM

Problem Customizing page with flash content after v.4.x upgrade

I recently upgraded our SBS install to v.4.0.3 and we can no longer customize our home page. Our home page has some flash stored in HTML widgets and when we click customize only the 1st flash movie shows up and we are completely unable to make changes to the page.

vinh.jones Jive Employee
vinh.jones
15,313 posts since
Apr 1, 2008
Currently Being Moderated
Feb 8, 2010 6:10 PM in response to: travis.mchattie
Re: Problem Customizing page with flash content after v.4.x upgrade

You can delete your HTML widgets from the root space through the database by running these SQL queries:

 

delete from jivewidgetfrmprop where frameid in (select frameid from jivewidgetframe where widgetid = 1014 and parentobjecttype = 14 and parentobjectid = 1);
delete from jivewidgetframe where widgetid = 1014 and parentobjecttype = 14 and parentobjectid = 1;

 

Make sure to back up your database before doing this. Once you start it up, the HTML widgets should disappear from the root space and this will allow you to slowly reintroduce the widgets.

 

Thanks,

Vinh

travis.mchattie Novice
travis.mchattie
38 posts since
Mar 17, 2009
Currently Being Moderated
Feb 8, 2010 6:28 PM in response to: Vinh
Re: Problem Customizing page with flash content after v.4.x upgrade

Vinh,

 

Are you saying that we need to completely redo all of our HTML widgets? I am hoping not as we have a pretty customized site already.

 

 

 

Travis

travis.mchattie Novice
travis.mchattie
38 posts since
Mar 17, 2009
Currently Being Moderated
Feb 8, 2010 6:29 PM in response to: travis.mchattie
Re: Problem Customizing page with flash content after v.4.x upgrade

I should also note that we are  simply trying to make small edits to existing widgets and our goal is not to remove them.

vinh.jones Jive Employee
vinh.jones
15,313 posts since
Apr 1, 2008
Currently Being Moderated
Feb 9, 2010 3:56 PM in response to: travis.mchattie
Re: Problem Customizing page with flash content after v.4.x upgrade

Is this happening on every single space that has an HTML widget? I am only proposing that you remove the HTML widgets on your home page since they contain some sort of Flash or HTML code that is preventing the JavaScript from firing off correctly. If you want the HTML of the widgets you'd be deleting, you can get them by running:

 

 

select name, propvalue from jivewidgetfrmprop where frameid in (select frameid from jivewidgetframe where widgetid = 1014 and parentobjecttype = 14 and parentobjectid = 1);

 

Thanks,

Vinh

travis.mchattie Novice
travis.mchattie
38 posts since
Mar 17, 2009
Currently Being Moderated
Feb 11, 2010 11:00 AM in response to: Vinh
Re: Problem Customizing page with flash content after v.4.x upgrade

Yeah, that worked. It let me get rid of the problem. Adding it back was still an issue. Ended up re-writting the code for that widget removing the script I think there is an issue with the standard ac_flash functions for embeding flash. Fixed on my end though thanks.

More Like This

  • Retrieving data ...

Bookmarked By (0)

To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.
Making cases public allows other customers to learn from the solution of the case. It can also be used to gain feedback from others in the community. Ask our Support Engineers for more info, but we encourage you to make your cases public.