Return to Jive Software

704 Views 1 Replies Last post: Aug 3, 2007 7:54 PM by thinknot RSS
thinknot Novice 7 posts since
Feb 19, 2007
Currently Being Moderated

Aug 3, 2007 1:37 PM

Help debugging outgoing SMTP: clearspace does not send emails

On clearspace 1.2,

After a migration of our clearspace server from Standalone Windows to Tomcat5+FedoraCore7, I'm having trouble getting the installation to send emails.

 

I've tried pointing the configs at our corporate SMTP (Exchange) and at a sendmail installation for testing. Both of these services accept mail via telnet and from SMTP no problem.

 

The problem: when trying to use clearspace/admin/system-emailtest.jsp the jsp seems to stall (perhaps waiting on a timeout internally?).

 

Here's the debug log of a session with the Exchange server.

 

DEBUG: JavaMail version 1.4ea

DEBUG: java.io.FileNotFoundException: /usr/lib/jvm/java-1.5.0-sun-1.5.0.12/jre/lib/javamail.providers (No such file or directory)

DEBUG: URL jar:file:/usr/share/java/classpathx-mail-1.3.1-monolithic-1.1.1.jar!/META-INF/javamail.providers

DEBUG: Bad provider entry:

DEBUG: successfully loaded resource: jar:file:/usr/share/java/classpathx-mail-1.3.1-monolithic-1.1.1.jar!/META-INF/javamail.providers

DEBUG: URL jar:file:/usr/share/tomcat5/webapps/clearspace/WEB-INF/lib/javamail_providers.jar!/META-INF/javamail.providers

DEBUG: successfully loaded resource: jar:file:/usr/share/tomcat5/webapps/clearspace/WEB-INF/lib/javamail_providers.jar!/META-INF/javamail.providers

DEBUG: successfully loaded resource: /META-INF/javamail.default.providers

DEBUG: Tables of loaded providers

DEBUG: Providers Listed By Class Name: {gnu.mail.providers.nntp.NNTPStore=javax.mail.Provider[STORE,nntp,gnu.mail.providers.nntp.NNTPStore,dog@gnu.org], gnu.mail.providers.maildir.MaildirStore=javax.mail.Provider[STORE,maildir,gnu.mail.providers.maildir.MaildirStore,dog@gnu.org], com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], dog.mail.mbox.MboxStore=javax.mail.Provider[STORE,mbox,dog.mail.mbox.MboxStore,dog@dog.net.uk], gnu.mail.providers.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,gnu.mail.providers.smtp.SMTPTransport,nferrier@tapsellferrier.co.uk], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,dog@gnu.org], dog.mail.nntp.NNTPTransport=javax.mail.Provider[TRANSPORT,nntp-post,dog.mail.nntp.NNTPTransport,dog@dog.net.uk], gnu.mail.providers.nntp.NNTPTransport=javax.mail.Provider[TRANSPORT,nntp-post,gnu.mail.providers.nntp.NNTPTransport,dog@gnu.org], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], dog.mail.nntp.NNTPStore=javax.mail.Provider[STORE,nntp,dog.mail.nntp.NNTPStore,dog@dog.net.uk], gnu.mail.providers.pop3.POP3Store=javax.mail.Provider[STORE,pop3,gnu.mail.providers.pop3.POP3Store,dog@gnu.org], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], gnu.mail.providers.imap.IMAPStore=javax.mail.Provider[STORE,imap,gnu.mail.providers.imap.IMAPStore,dog@gnu.org]}

DEBUG: Providers Listed By Protocol: {mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,dog@gnu.org], nntp-post=javax.mail.Provider[TRANSPORT,nntp-post,gnu.mail.providers.nntp.NNTPTransport,dog@gnu.org], smtp=javax.mail.Provider[TRANSPORT,smtp,gnu.mail.providers.smtp.SMTPTransport,nferrier@tapsellferrier.co.uk], imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], imap=javax.mail.Provider[STORE,imap,gnu.mail.providers.imap.IMAPStore,dog@gnu.org], pop3=javax.mail.Provider[STORE,pop3,gnu.mail.providers.pop3.POP3Store,dog@gnu.org], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], maildir=javax.mail.Provider[STORE,maildir,gnu.mail.providers.maildir.MaildirStore,dog@gnu.org], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], nntp=javax.mail.Provider[STORE,nntp,gnu.mail.providers.nntp.NNTPStore,dog@gnu.org]}

DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map

DEBUG: URL jar:file:/usr/share/java/classpathx-mail-1.3.1-monolithic-1.1.1.jar!/META-INF/javamail.address.map

DEBUG: successfully loaded resource: jar:file:/usr/share/java/classpathx-mail-1.3.1-monolithic-1.1.1.jar!/META-INF/javamail.address.map

DEBUG: java.io.FileNotFoundException: /usr/lib/jvm/java-1.5.0-sun-1.5.0.12/jre/lib/javamail.address.map (No such file or directory)

Aug 3, 2007 3:34:47 PM com.jivesoftware.base.Log debug

FINE: About to call smtp.send()

DEBUG SMTP: useEhlo true, useAuth false

DEBUG SMTP: trying to connect to host "hog.xxxx.com", port 25, isSSL false

220 HOG.xxxx.com   Fri, 3 Aug 2007 13:32:28 -0700

DEBUG SMTP: connected to host "hog.xxxx.com", port: 25

 

EHLO ratt.xxxx.com

250-HOG.xxxx.com Hello 172.26.10.33

250-XXXA

250-SIZE

250-ETRN

250-PIPELINING

250-DSN

250-ENHANCEDSTATUSCODES

250-8bitmime

250-BINARYMIME

250-XXXXXXXB

250-VRFY

250-XXXXXXXXXXXXXXXXXC

250-AUTH GSSAPI NTLM

250-XXXXXXXXXXXD

250-XXXXXXE

250 XF

DEBUG SMTP: Found extension "XXXA", arg ""

DEBUG SMTP: Found extension "SIZE", arg ""

DEBUG SMTP: Found extension "ETRN", arg ""

DEBUG SMTP: Found extension "PIPELINING", arg ""

DEBUG SMTP: Found extension "DSN", arg ""

DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""

DEBUG SMTP: Found extension "8bitmime", arg ""

DEBUG SMTP: Found extension "BINARYMIME", arg ""

DEBUG SMTP: Found extension "XXXXXXXB", arg ""

DEBUG SMTP: Found extension "VRFY", arg ""

DEBUG SMTP: Found extension "XXXXXXXXXXXXXXXXXC", arg ""

DEBUG SMTP: Found extension "AUTH", arg "GSSAPI NTLM"

DEBUG SMTP: Found extension "XXXXXXXXXXXD", arg ""

DEBUG SMTP: Found extension "XXXXXXE", arg ""

DEBUG SMTP: Found extension "XF", arg ""

DEBUG SMTP: use8bit false

MAIL FROM:<ccranford@xxxx.com>

250 2.1.0 ccranford@xxxx.com....Sender OK

RCPT TO:<ccranford@xxxx.com>

250 2.1.5 ccranford@xxxx.com

DEBUG SMTP: Verified Addresses

DEBUG SMTP:   ccranford@xxxx.com

DATA

354 Start mail input; end with <CRLF>.<CRLF>

QUIT

 

It seems to QUIT before sending the message subject and body?

More Like This

  • Retrieving data ...

Bookmarked By (0)

To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.
Making cases public allows other customers to learn from the solution of the case. It can also be used to gain feedback from others in the community. Ask our Support Engineers for more info, but we encourage you to make your cases public.