Todd,

Thanks... Here's what I've got:

• Win 2003 SP2 Server with 10 IPs assigned to it, running IIS (It's a hosted server)

• The specified message was not found.Clearspace 2.0.4 running on Tomcat 6/JDK 6, set up according to the "Clearspace install guide for guys who only know windows" document, described in the following thread:

• OpenFire 3.5.2, running jetty (Default installation of the .exe all the way)

• Clearspace/Openfire integration turned on and working fine

• Spark client installed on a VMWare Windows box running on my Mac (will describe this shortly)

• Adium Chat Client running on my Mac (will describe this shortly)

• Sparkweb manually installed in C:\tomcat6\webapps\sparkweb and working fine.

• FastPath installed and configured in Openfire, and I copied the WebChat.war into Tomcat's root space using the Tomcat Admin "deploy war file" function.

I have three different userID's I'm "experimenting with". sparker (mine), demo (installed by fastpath) and admin (the default installation)

In FastPath, I added "sparker" to the "default queue" of the "demo"  workgroup. Don't know why, but thought having two people to test with would be "smart".

When I log in as "demo" on the Spark Client in the VMWare Windows machine, I see the FastPath tab at the bottom, and can join the demo group. Everything looks good (see Spark.png). If I go into the Openfire Admin -> FastPath -> Workgroups Manager, I see that demo is connected (see Fastpath.png). If I click on Members, I can see that indeed "demo" is on and waiting (see Agents.png). I can chat from "sparker" using Adium on the Mac to user "demo" on Spark, and if I fire up SparkWeb and log in as Admin, all three can chat with each other, and use Openfire Conference rooms just fine.

So... then I try to go to the "Tools" tab where I'd imagine I'd see the link to the demo group (ignore the other two). It's there, but no graphics. (see Tools.png) . I haven't changed any of the graphics in the FastPath -> Workgroups Manager -> Workgroup Settings -> Images section, they all appear fine.

The only log file that got updated in any way (of Tomcat, Openfire and Clearspace) was the Tomcat stdout.log. It contains :

Jul 18, 2008 5:39:40 PM com.jivesoftware.base.profile.MultiProviderUserManager getUser
INFO: User '8601ccd9' not found.
Jul 18, 2008 5:39:40 PM com.jivesoftware.base.profile.MultiProviderUserManager getUser
INFO: User '8601ccd9' not found.
Jul 18, 2008 5:39:57 PM com.jivesoftware.base.profile.MultiProviderUserManager getUser
INFO: User '40a367e0' not found.
Jul 18, 2008 5:40:18 PM com.jivesoftware.base.profile.MultiProviderUserManager getUser
INFO: User '40a367e0' not found.
Jul 18, 2008 5:40:18 PM com.jivesoftware.base.profile.MultiProviderUserManager getUser
INFO: User '40a367e0' not found.
Jul 18, 2008 5:40:37 PM com.jivesoftware.base.profile.MultiProviderUserManager getUser
INFO: User 'c0faf34b' not found.
Jul 18, 2008 5:40:40 PM com.jivesoftware.base.profile.MultiProviderUserManager getUser
INFO: User 'c0faf34b' not found.
Jul 18, 2008 5:40:40 PM com.jivesoftware.base.profile.MultiProviderUserManager getUser
INFO: User 'c0faf34b' not found.
Jul 18, 2008 5:40:57 PM com.jivesoftware.base.profile.MultiProviderUserManager getUser
INFO: User '1acce5fa' not found.

If I embed the "FastPath snippet"

<p>Live chat will go appear here between the "---" when I get it working...</p>
--- 
<!-- Insert this snippet where you would like the Chat button image to show up -->
<script language="JavaScript" type="text/javascript" src="http://ice.inroadstech.com:9090/webchat/jivelive.jsp"></script>
<script>showChatButton('demo@workgroup.ice.inroadstech.com');</script>
<!-- End Of Spark Fastpath Snippet --> 
 ---

in an HTML widget in Clearspace, (Overview -> Customize -> Add HTML widget -> Edit, paste the code and hit Save, Clearspace kind of freaks out and I get the page shown in Clearspace1.png (just the two little broken image boxes, and a spinning cursor waiting to "transfer data from ice.inroadstech.com", I'll attach it an more images to a follow up, since there's a limit of 5 attachments here). To "fix this", all I have to do is "refresh" the page, and then hit Publish. The resulting HTML widget (ChatWidget.png) actually has a clickable object between the >>> and <<<, and if I click it, I get a blank popup dialog shown in ChatDialog.png.

So, there are a few "issues" here:

1) Why doesn't to "FastPath -> Tools" page display correctly

2) Why am I getting the error in the popup?

3) Why is the graphic missing in the HTML

4) Why is the pop-up empty.

I've got to be missing something very basic, but I cannot tell what it might be....

Thanks for helping out. I appreciate it....

Steve

Todd,

Thanks for the updates/info. With the embedded chat coming up in 2.5, we should be able to get by without the FastPath integration. I've been playing around with Meebo (chat) embedded in our test spaces, and it looks good, but the fact that it's recording everything "externally", and occasionally sends advertisements means we won't be able to use it in "production".

Our "ideal implementation design" has an embedded chat client (in the form of a widget) that can be used with something like FastPath (or a "contact sales/support" type "applet") to "contact somebody from support", or send email.

In other words, I'll be waiting anxiously for a beta of 2.5 that we can play with to see if it satisfies our needs in the "chat arena", and at the same time will be looking for embeddable chat clients that can talk to Openfire.....

Thanks for all your help in researching this!

Steve

Gaston,

I'll try to get to this as soon as possible. I start work at a new client site tomorrow and will be quite busy for the next couple days.

Steve