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9,252 Views 14 Replies Last post: Oct 13, 2008 11:26 AM by scott.hirdes RSS
jeff.kreska@farecompare.com Novice
jeff.kreska@farecompare.com
47 posts since
Jun 18, 2008
Currently Being Moderated

Sep 5, 2008 5:32 AM

Customize Overview causes "An unexpected error has occurred"

Whenever I click "Customize" link on an overview tab:

Picture 9.png

 

I get the following error:

Picture 10.png

Here is the exception from clearspace.log:

05 Sep 2008 07:26:03,976 [resin-tcp-connection-192.168.10.20:6801-389] ERROR interceptor.ExceptionMappingInterceptor  -
java.lang.NullPointerException
        at java.util.concurrent.ConcurrentHashMap.containsKey(ConcurrentHashMap.java:779)
        at com.jivesoftware.community.widget.WidgetManagerImpl.getWidgetLayout(WidgetManagerImpl.java:254)
        at com.jivesoftware.community.widget.WidgetManagerImpl.getWidgetLayout(WidgetManagerImpl.java:365)
        at com.jivesoftware.community.widget.WidgetManagerProxy.getWidgetLayout(WidgetManagerProxy.java:161)
        at com.jivesoftware.community.widget.action.CustomizeCommunityAction.prepare(CustomizeCommunityAction.java:63)
        at com.opensymphony.xwork2.interceptor.PrepareInterceptor.doIntercept(PrepareInterceptor.java:118)
        at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:86)
        at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)
        at org.apache.struts2.interceptor.ServletConfigInterceptor.intercept(ServletConfigInterceptor.java:170)
        at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)
        at com.opensymphony.xwork2.interceptor.ParametersInterceptor.doIntercept(ParametersInterceptor.java:167)
        at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:86)
        at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)
        at com.opensymphony.xwork2.interceptor.AliasInterceptor.intercept(AliasInterceptor.java:123)
        at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)
        at com.opensymphony.xwork2.interceptor.ExceptionMappingInterceptor.intercept(ExceptionMappingInterceptor.java:176)
        at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)
        at com.jivesoftware.community.web.struts.RequireFeatureInterceptor.intercept(RequireFeatureInterceptor.java:36)
        at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)
        at com.jivesoftware.community.web.struts.ModuleCheckInterceptor.intercept(ModuleCheckInterceptor.java:47)
        at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)
        at com.jivesoftware.community.aaa.authz.GuestAuthorizationInterceptor.intercept(GuestAuthorizationInterceptor.java:56)
        at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)
        at com.jivesoftware.community.web.struts.JiveRefererInterceptor.intercept(JiveRefererInterceptor.java:43)
        at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:211)
        at org.apache.struts2.impl.StrutsActionProxy.execute(StrutsActionProxy.java:50)
        at org.apache.struts2.dispatcher.Dispatcher.serviceAction(Dispatcher.java:504)
        at org.apache.struts2.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:419)
        at com.jivesoftware.community.web.struts.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:101)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at com.jivesoftware.community.web.filter.SetResponseCharacterEncodingFilter.doFilter(SetResponseCharacterEncodingFilter.java
:61)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
        at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at org.apache.struts2.dispatcher.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:99)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at com.jivesoftware.community.web.filter.JiveDynamicResponseHeaderFilter.doFilter(JiveDynamicResponseHeaderFilter.java:66)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at com.jivesoftware.community.web.filter.JiveCompressionFilter.doFilter(JiveCompressionFilter.java:103)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at com.jivesoftware.community.web.filter.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:7
3)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at com.jivesoftware.util.NoCacheFilter.doFilter(NoCacheFilter.java:66)
        at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at org.directwebremoting.servlet.DwrWebContextFilter.doFilter(DwrWebContextFilter.java:91)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:75)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:265)
        at com.jivesoftware.community.aaa.JiveAuthenticationTranslationFilter.doFilter(JiveAuthenticationTranslationFilter.java:158)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:124)

        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at com.jivesoftware.community.aaa.FeedsBasicProcessingFilter.doFilter(FeedsBasicProcessingFilter.java:146)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:149)
        at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at com.jivesoftware.community.web.filter.ApplicationStateFilter.doFilter(ApplicationStateFilter.java:140)
        at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
        at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:173)
        at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:229)
        at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:420)
        at com.caucho.server.port.TcpConnection.run(TcpConnection.java:511)
        at com.caucho.util.ThreadPool.runTasks(ThreadPool.java:516)
        at com.caucho.util.ThreadPool.run(ThreadPool.java:442)
        at java.lang.Thread.run(Thread.java:619)

Tags: clearspace, clearspace_2.5.0_rc, 2.5.0_rc
scott.hirdes Jive Employee
scott.hirdes
3,304 posts since
Oct 9, 2007
Currently Being Moderated
Sep 5, 2008 9:59 AM in response to: Jeff
Re: Customize Overview causes "An unexpected error has occurred"

A few questions:

 

Is this happening on all spaces or only a certain one?

 

Do you have any plugin widgets installed or have you at any point in the past on this instance?

 

What application server and database are you using?  Can you confirm that this issue is occuring with the 2.5.0 RC?

jeff.kreska@farecompare.com Novice
jeff.kreska@farecompare.com
47 posts since
Jun 18, 2008
Currently Being Moderated
Sep 5, 2008 11:25 AM in response to: scott.hirdes
Re: Customize Overview causes "An unexpected error has occurred"

>Is this happening on all spaces or only a certain one?

Appears to be all spaces that existed when we upgraded from 1.10, newly created spaces work fine.

 

 

>Do you have any plugin widgets installed or have you at any point in the past on this instance?

tasklist plugin that doesn't work with this version.  I uninstalled it and deleted the jar and rebooted server.  Same problem exists.

 

 

>What application server and database are you using?  Can you confirm that this issue is occuring with the 2.5.0 RC?

I am using resin + mysql 5.  Yes this is 2.5.0 rc

scott.hirdes Jive Employee
scott.hirdes
3,304 posts since
Oct 9, 2007
Currently Being Moderated
Sep 8, 2008 8:32 AM in response to: Jeff
Re: Customize Overview causes "An unexpected error has occurred"

Can you run the following queries against your database and attach the results in a text file?

SELECT * FROM jiveWLayoutFrame WHERE parentObjectType = 14 AND parentObjectID = <COMMUNITY_ID>

where <COMMUNITY_ID> is the ID of one of the communities where you are getting this system error.

SELECT * FROM jiveWLayout;
jeff.kreska@farecompare.com Novice
jeff.kreska@farecompare.com
47 posts since
Jun 18, 2008
Currently Being Moderated
Sep 8, 2008 8:45 AM in response to: scott.hirdes
Re: Customize Overview causes "An unexpected error has occurred"

I didn't see much for parentObjectType = 14

 

SELECT * FROM jiveWLayoutFrame WHERE parentObjectType = 14

1004    14    1    0
1004    14    1    1

 

SELECT * FROM juveWLayoutFrame

1002    3    -2147483648    0
1002    3    -2147483648    1
1002    3    1    0
1002    3    1    1
1002    3    2000    0
1002    3    2002    0
1002    3    2002    1
1002    3    2005    0
1002    3    2005    1
1001    3    2006    0
1001    3    2006    1
1002    3    2007    0
1002    3    2007    1
1002    3    2025    0
1004    14    1    0
1004    14    1    1
1001    600    1000    0
1001    600    1000    1
1001    600    1001    0
1001    600    1001    1
1001    600    1004    0
1001    600    1004    1
1001    600    1005    0
1001    600    1005    1
1001    600    1006    0
1001    600    1006    1
1001    600    1007    0
1001    600    1007    1
1001    600    1008    0
1001    600    1008    1
1001    700    1002    0
1001    700    1002    1

 

 

 

SELECT * FROM jiveWLayout;

1000    com.jivesoftware.community.widget.impl.ThreeSmallColumnsLayout    0
1001    com.jivesoftware.community.widget.impl.OneSmallOneLargeOneSmallColumnLayout    0
1002    com.jivesoftware.community.widget.impl.OneLargeOneSmallOneSmallColumnLayout    0
1003    com.jivesoftware.community.widget.impl.TwoColumnLargeLeftColumnLayout    0
1004    com.jivesoftware.community.widget.impl.TwoColumnLargeRightColumnLayout    0
1005    com.jivesoftware.community.widget.impl.TwoColumnLargeRightLargeLeftColumnLayout    0
1006    com.jivesoftware.community.widget.impl.OneColumnLargeLayout    0

scott.hirdes Jive Employee
scott.hirdes
3,304 posts since
Oct 9, 2007
Currently Being Moderated
Sep 8, 2008 2:11 PM in response to: Jeff
Re: Customize Overview causes "An unexpected error has occurred"

This was an issue with the release candidate and I have been able to reproduce.

 

However, I have also tested with the official 2.5 release and the issue has been resolved in the official release.

jeff.kreska@farecompare.com Novice
jeff.kreska@farecompare.com
47 posts since
Jun 18, 2008
Currently Being Moderated
Sep 8, 2008 2:12 PM in response to: scott.hirdes
Re: Customize Overview causes "An unexpected error has occurred"

Is the official release available yet?  If not is there some sql I can run to fix the issue?

scott.hirdes Jive Employee
scott.hirdes
3,304 posts since
Oct 9, 2007
Currently Being Moderated
Sep 8, 2008 3:03 PM in response to: Jeff
Re: Customize Overview causes "An unexpected error has occurred"

The official release is scheduled for the end of this week.

 

Unfortunately, as the release candidate is not a supported release, we cannot provide any database fix for this.  You'll want to get the official release when it comes out and do the upgrade from a supported version to that release.

jeff.kreska@farecompare.com Novice
jeff.kreska@farecompare.com
47 posts since
Jun 18, 2008
Currently Being Moderated
Sep 9, 2008 6:04 AM in response to: scott.hirdes
Re: Customize Overview causes "An unexpected error has occurred"

That is disappointing as all indications on your website led us to believe that we were in fact installing the released version 2.5.0 not 2.5.0 rc.  I hope that once we move to supported version that you will help us sort out all of the db issues.

scott.hirdes Jive Employee
scott.hirdes
3,304 posts since
Oct 9, 2007
Currently Being Moderated
Sep 9, 2008 2:31 PM in response to: Jeff
Re: Customize Overview causes "An unexpected error has occurred"

Try running this SQL to insert a default record into the jiveWLayoutFrame table:

INSERT INTO jiveWLayoutFrame (layoutID, parentObjectType, parentObjectID, published)
values (1003, 14, <COMMUNITY_ID>, 0);

where <COMMUNITY_ID> is the communitID for the community you are having the trouble with.

 

This will set a default layout for the community and should correct the issue when trying to customize the space.

scott.hirdes Jive Employee
scott.hirdes
3,304 posts since
Oct 9, 2007
Currently Being Moderated
Sep 16, 2008 8:48 AM in response to: scott.hirdes
Re: Customize Overview causes "An unexpected error has occurred"

Did updating the database resolve the issue on your instance?

jeff.kreska@farecompare.com Novice
jeff.kreska@farecompare.com
47 posts since
Jun 18, 2008
Currently Being Moderated
Sep 16, 2008 9:28 AM in response to: scott.hirdes
Re: Customize Overview causes "An unexpected error has occurred"

Yes it did.

jochen Novice
jochen
209 posts since
Feb 19, 2008
Currently Being Moderated
Oct 2, 2008 9:56 AM in response to: Jeff
Re: Customize Overview causes "An unexpected error has occurred"

Another note on this one:

I have several instances of Clearspace Community 2.5.1 deployed to Tomcat on Linux boxes with MySQL and they all still have this problem with some communities. Most of the communities work fine but a few have the exact same issue. I am not able to see a pattern in which communitites are affected and which aren't. The manual DB hack is a good workaround but the issue seems to be still contained in the sources. - Jochen

rschaller Novice
rschaller
99 posts since
Sep 1, 2008
Currently Being Moderated
Oct 3, 2008 6:12 PM in response to: jochen
Re: Customize Overview causes "An unexpected error has occurred"

I too have found it in an issue in build 2.5.2 but the fix worked great. Not sure the root of the cause for anyone else but ours surfaced from heavy permission changes. We changed a lot of the space permissions and that seemed to break it upon changing them back it did not fix it. That table fix works like a charm though! Thanks

scott.hirdes Jive Employee
scott.hirdes
3,304 posts since
Oct 9, 2007
Currently Being Moderated
Oct 13, 2008 11:26 AM in response to: Ryan Schaller
Re: Customize Overview causes "An unexpected error has occurred"

The issue was typically seen when doing an upgrade from a 1.10.x release to the 2.5 series.  The problem could be recreated with these steps:

 

  1. Have a space in the 1.10.x version that is not customized
  2. Upgrade to the 2.5 release
  3. View that space with a non-admin user
  4. Now go to the same space as an admin user
  5. Click the "Customize" link
  6. The system error is given

 

The problem was that a default customized layout was not being set for the space (which is what the DB fix above does).  The core problem will be fixed in the 2.5.3 release.

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