I am trying to deploy Clearspace as a community-based software support system.
My audience is VERY familiar with the conventional 2-tier discussion forums organized as threads within topics such as the AVS forum, and the support forums in use by the Slim Devices and Fedora communities. See:
http://forums.fedoraforum.org/?
http://forums.slimdevices.com/
http://www.avsforum.com/avs-vb/
This interface gives a simple two-level hierarchy:
List of Forums
Topics within a Forum
The success of my project depends on giving my clientele a FAMILIAR interface. If I have to educate them about the unfamiliar single tiered, list of tiscussions managed by keywords that is the default in Clearspace, my project will fail.
So how do I make the new thing look like the old thing?
P.S. My initial experience with Clearspace discussions has been unfavorable. Whereas in the above sites I mention, I was able to quickly zero in on the relevant threads of discussion to my concerns as a Fedora, Slim, or Video user, I have been COMPLETELY unable to find out if my question was already discussed here in the Clearspace community. I am having PRECISELY the kind of negative experience I fear my customers will.
Hey William,
This is certainly possible in Clearspace. You might want to check out spaces and sub-spaces as a potential for creating such a hierarchy. You'd need to dig into the community and sub-community widgets to get the exact look and feel that you're looking for. Check out the thread http://www.jivesoftware.com/community/message/106872 for a discussion of this.
That said, understand that Clearspace is trying to get away from a more hierarchically-oriented structure to one focused on tagging and searching. This provides a much more powerful method for organizing and finding data over simple hierarchical models. I can give you more insights on this if you like.
Hope this helps,
Walter
Thank you for the response. I waited a bit before responding because there are certain design and usability aspects I'm encountering with Clearspace that run powerfully against my experience as a software developer, and a digital library researcher. I wanted to take some time to meditate on a response that would be constructive.
You see, I took Software Engineering class with Brewster Kahle at MIT. When he said that human indexing was going away to be replaced by WAIS, I was skeptical. In fact, WAIS failed but was the genesis of the sort of full text searching we've grown accustomed to via google. In order for that kind of searching to succeed certain aspects of usability, and culture had to grind on for a few years. Even so, books still ship with the simple table of contents and human-created index.
I had trouble making use of the basic Clearspace keyword paradigm because, quite franly, the search box was placed too far away from the active area of the page inhabited by the discussion application frame. Once I realized that it WAS the search box I was supposed to use, I then issued searches of the sort that might lead me to the discussion we are now having. I had very little confidence in the results, and I consider that a because of combination of my aesthetic and cultural prejudice about the interface.
Having been in software for long enough to be considered an "old fart", I've seen far too many brilliant new approaches lost because their implementations did not build a bridge from the old way of use to the new way. I fear Clearspace suffers from this malady.
I need to find a way to provide the familiar "simple hierarchical" discussion my customers are familiar with. Offering a keyword search in addition would serve the goal of introducing the new Clearspace discussion paradigm, and would allow that paradigm to merge into the culture of how people do discussions.
Putting the hierarchy I seek into sub-spaces, if I understand how sub-spaces work, would actually preclude use of the new paradigm, because the searches would not span all sub-spaces. (But I'm very new to this and might just be wrong here.)
I am presently assessing whether it is easier to bolt on somebody else's threaded discussion system to provide something familiar to my customers, or to go to the trouble of learning your new paradigm, and crafting the necessary user interface to provide that familiar interface. I am in a hurry, so whichever thing seems easier will be what I do.
----
Bottom line: You seem to be pushing a new paradigm at the expense of the very necessary transition effort.
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