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445 Views 2 Replies Last post: Oct 15, 2008 8:10 AM by christopher_smith@sra.com RSS
christopher_smith@sra.com Novice 39 posts since
Jul 25, 2008
Currently Being Moderated

Oct 10, 2008 2:15 PM

/admin/settings-search.jsp throwing error

In my development environment - I performed an upgrade from clearspace community 2.0.5 to 2.5.2.

When I log in as the administrator and go to System-Settings-Search. clearspace presents me with the error page -

 

System Error

 

We're sorry but a serious error has occurred in the system.

 

When I look at the admin log - I see the following stack trace which looks like the servlet is attempting to make a call to getProfileSearchManger which doesn't appear to exist within the JiveContext anymore.

 

Any ideas on what the issue might be?

 

Thanks,

 

Christopher

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Oct 10, 2008 12:06:45 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet jsp threw exception
java.lang.NoSuchMethodError: com.jivesoftware.community.JiveContext.getProfileSearchManager()Lcom/jivesoftware/community/ProfileSearchManager;
        at org.apache.jsp.admin.settings_002dsearch_jsp._jspService(settings_002dsearch_jsp.java:743)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.struts2.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:413)
        at com.jivesoftware.community.web.struts.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:101)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.jivesoftware.community.web.filter.SetResponseCharacterEncodingFilter.doFilter(SetResponseCharacterEncodingFilter.java:61)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
        at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
        at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)
        at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.struts2.dispatcher.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:99)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.jivesoftware.community.web.filter.JiveDynamicResponseHeaderFilter.doFilter(JiveDynamicResponseHeaderFilter.java:66)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.jivesoftware.community.web.filter.JiveCompressionFilter.doFilter(JiveCompressionFilter.java:103)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.jivesoftware.community.web.filter.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:73)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.jivesoftware.util.NoCacheFilter.doFilter(NoCacheFilter.java:66)
        at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.directwebremoting.servlet.DwrWebContextFilter.doFilter(DwrWebContextFilter.java:91)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:75)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:265)
        at com.jivesoftware.community.aaa.JiveAuthenticationTranslationFilter.doFilter(JiveAuthenticationTranslationFilter.java:158)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:124)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at com.jivesoftware.community.aaa.OpenfireAuthenticationProcessingFilter.doFilter(OpenfireAuthenticationProcessingFilter.java:114)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at com.jivesoftware.community.aaa.SessionTrackingFilter.doFilter(SessionTrackingFilter.java:53)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)
        at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:275)
        at org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:149)
        at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:98)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.jivesoftware.community.web.filter.ApplicationStateFilter.doFilter(ApplicationStateFilter.java:145)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
        at java.lang.Thread.run(Thread.java:619)

Karl Cyr Jive Employee 3,927 posts since
Mar 12, 2008
Currently Being Moderated
Oct 13, 2008 10:27 AM in response to: christopher_smith@sra.com
Re: /admin/settings-search.jsp throwing error

Hi Christopher,

 

This is mostly likely caused by the presence of older compiled JSPs under your "work" directory. If you clear out this directory and restart your server you should see this problem go away.

 

Please let me know if you have any more questions.

 

Regards,

Karl

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