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960 Views 1 Reply Last post: Jan 12, 2009 8:31 AM by long.tonthat RSS
pghayal Novice
pghayal
194 posts since
Oct 3, 2008
Currently Being Moderated

Jan 12, 2009 6:23 AM

new "jive" image in the support expert's profile

Hi,

How do you guys include the "jive" image in the support expert's profile?

Is this a new feature?

 

Thanks,

Tags: customization, profile, customize, 2.5.4
long.tonthat Jive Employee
long.tonthat
12,607 posts since
Apr 1, 2008
Currently Being Moderated
Jan 12, 2009 8:31 AM in response to: pghayal
Re: new "jive" image in the support expert's profile

Pushkar,

This is status level icon applied to a group of Jive Employees (custom image). You can apply images in the admin console > People > Settings > Status Level Settings.

 

Let me know if this answers your question,

~Long

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To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.
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