Return to Jive Software

Skip navigation
Up to Discussions in Support
2,416 Views 6 Replies Last post: May 1, 2009 2:45 AM by Rob.Enslin RSS
Rob.Enslin Novice
Rob.Enslin
62 posts since
Sep 10, 2008
Currently Being Moderated

Apr 19, 2009 2:55 AM

Insert video

Hi there, I'm not sure if this is a local setting issue, but I tried to upload a video (Vimeo) and discovered the source option (in the drop down) is missing.

 

Please could you help shed some light on this? Thanks.

 

clearspace-video-bug.png

Tags: video, bugs, widget
ted.hopton Advanced
ted.hopton
1,774 posts since
Jun 30, 2008
Currently Being Moderated
Apr 20, 2009 3:53 AM in response to: Rob.Enslin
Re: Insert video

That's strange. I see the option, including Vimeo and all the others we had before. Assume you've tried a couple of browsers, refreshed, etc., Rob?

Rob.Enslin Novice
Rob.Enslin
62 posts since
Sep 10, 2008
Currently Being Moderated
Apr 20, 2009 4:51 AM in response to: Ted Hopton
Re: Insert video

Indeed you are right Ted. At work I had no problem inserting a video. Could this have something to do with Mac, OSX, Safari 4??

austen.rustrum Jive Employee
austen.rustrum
7,139 posts since
Feb 19, 2008
Currently Being Moderated
Apr 20, 2009 11:05 AM in response to: Rob.Enslin
Re: Insert video

Rob,

 

I'll see if I can replicate this on Mac OS X with Safari 4 and let you know.  What were you trying to add a video to (thread/doc/blog)?

austen.rustrum Jive Employee
austen.rustrum
7,139 posts since
Feb 19, 2008
Currently Being Moderated
Apr 20, 2009 11:16 AM in response to: Rob.Enslin
Re: Insert video

This is an existing issue and is fixed in the 3.0.1 release of Jive SBS (CS-12623) and the behavior only pertains to Safari 3 and 4.  Once you are upgraded the problem will be resolved.  Thanks!

austen.rustrum Jive Employee
austen.rustrum
7,139 posts since
Feb 19, 2008
Currently Being Moderated
Apr 20, 2009 11:17 AM in response to: Rob.Enslin
Re: Insert video

Ive noticed that this case is private, though it is a good candidate for making public. Is it alright to do so? More information on public cases can be found here The science behind public cases

Rob.Enslin Novice
Rob.Enslin
62 posts since
Sep 10, 2008
Currently Being Moderated
May 1, 2009 2:45 AM in response to: Austen Rustrum
Re: Insert video

Yes, that's fine (make it public). I noticed the issue again yesterday.

 

-rob

More Like This

  • Retrieving data ...

Bookmarked By (0)

Case Product Issues

Loading Jira issues

Loading related product issues for this case
To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.
Making cases public allows other customers to learn from the solution of the case. It can also be used to gain feedback from others in the community. Ask our Support Engineers for more info, but we encourage you to make your cases public.