Return to Jive Software

4,350 Views 15 Replies Last post: Jun 12, 2009 4:42 PM by Karl Cyr RSS
nnewcomer Beginner 297 posts since
May 11, 2009
Currently Being Moderated

May 29, 2009 1:05 PM

Search Toolbar

What is the formula for the search toolbar?

 

Our employees have been increasingly frustrated with the results that come up with the search toolbar and I am looking for a way to help educate them on how the quick results decides which content to put on top and then also how the main results page is organized.

 

Also, how does relevance play into this and how is this determined? And is it teachable over time? Or how can we better impact the results we get from search?

Tags: search, spotlight_search
Karl Cyr Jive Employee 6,481 posts since
Mar 12, 2008
Currently Being Moderated
May 29, 2009 4:14 PM in response to: nnewcomer
Re: Search Toolbar

Can you provide a little more info about how your users are finding that the search feature is not meeting their needs? Also, have you checked out the improvements we've made to search in SBS 3.0? Try out searching for some topics on this site for a sample.

 

As for your other questions, they'll require me to look under the covers for a little more info about how the code works. I'll take a look and get back to you.

Karl Cyr Jive Employee 6,481 posts since
Mar 12, 2008
Currently Being Moderated
Jun 6, 2009 9:47 AM in response to: nnewcomer
Re: Search Toolbar

The quick search is only intended to give you the top five results in Content, People, and Places. The feature is designed so that users can get a quick sampling of the available search results, then click on the View All Results link for a more comprehensive list. We found this to be the best possible design for balancing speed and effectiveness in our search functionality.

Karl Cyr Jive Employee 6,481 posts since
Mar 12, 2008
Currently Being Moderated
Jun 8, 2009 12:29 PM in response to: nnewcomer
Re: Search Toolbar

I tested this out on both 2.5.7 and 3.0.4, and in both versions it worked as expected.

 

Does the All Results search return the expected result? It is possible that your  search index is incomplete, and needs to be updated. You can update/rebuild your search index on the System > Settings > Search page.

Karl Cyr Jive Employee 6,481 posts since
Mar 12, 2008
Currently Being Moderated
Jun 9, 2009 8:49 AM in response to: nnewcomer
Re: Search Toolbar

For performance reasons, the lookahead search feature doesn't pick up results until there are three characters in the box. However, if you click the search button or press enter, you will see that IT is found in the search.

Karl Cyr Jive Employee 6,481 posts since
Mar 12, 2008
Currently Being Moderated
Jun 12, 2009 6:34 AM in response to: nnewcomer
Re: Search Toolbar

Hi,

 

It appears that this may be a limitation with search in 2.5. I have confirmed that this works in 3.0, and in fact you can confirm this by using the search box on this page.

 

However, I have one more thing to try:

 

  • Go to the Admin Console: System > Settings > Search. Click the Stop Words tab, and remove 'it' from the list.
  • Rebuild your search index.

 

Regards,
Karl

Karl Cyr Jive Employee 6,481 posts since
Mar 12, 2008
Currently Being Moderated
Jun 12, 2009 12:21 PM in response to: nnewcomer
Re: Search Toolbar

Our search formula is based on the standard for Apache Lucene: http://lucene.apache.org/java/2_4_0/scoring.html. In addition, we give extra weight to search results based on popularity (how often is content viewed, edited or replied to), age, subject, and tagging. For exact details on how this works, you're more than welcome to dig into the code base

Karl Cyr Jive Employee 6,481 posts since
Mar 12, 2008
Currently Being Moderated
Jun 12, 2009 4:42 PM in response to: nnewcomer
Re: Search Toolbar

No problem, I am glad to help. I think that based on your feedback here, you will be very happy with the level of quality in search in SBS 3.0. Refining search was one of the "under-the-radar" improvements in the new release, and from all the responses we've seen so far, it seems to have succeeded.

 

Regards,
Karl

More Like This

  • Retrieving data ...

Bookmarked By (0)

To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.
Making cases public allows other customers to learn from the solution of the case. It can also be used to gain feedback from others in the community. Ask our Support Engineers for more info, but we encourage you to make your cases public.