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4,158 Views 19 Replies Last post: Nov 3, 2009 11:27 AM by todd.west RSS
ted.hopton Advanced 1,773 posts since
Jun 30, 2008
Currently Being Moderated

Jun 4, 2009 2:30 PM

Insert Link Button Missing

There's a serious problem with the "Insert" button missing from the box that's used to insert links. It appears to be a display problem, but it's not clear why some have the problem and others do not. We have seen it with IE7, FF and Chrome, and it can be on each of the three screens of the insert link dialogue box.

 

I use FF3 and can see the button in the case described below, but I notice that it is slightly cut off at the bottom, not displaying properly. My colleague in the UK is also using FF3, but he can't see the button at all. Here's his description:

When using the wiki editor and you want to insert a link, if you choose the "all content" tab, search for something and then check the radio button, the "insert link" link is missing so you can't complete your action.

Here are some screen shots, I not sure that the picture is very clear but you can just make out that there is no "insert link in the bottom of the dialogue box"

insert link1.JPG

Here is the screen when it is first opened and you can see the link and the button.

 

insert link2.JPG

 

I have tested this with and without Akamai staging environment activated -- no difference. But could there be an Akamai configuration setting that affects display? Why are we suddenly seeing this?

karlcyr Jive Employee 9,197 posts since
Mar 12, 2008
Currently Being Moderated
Jun 5, 2009 6:15 AM in response to: Ted Hopton
Re: Insert Link Button Missing

Hi Ted,

 

Do you think that this is something which may have cropped up after the upgrade to 3.0? Is it possibly related to the screen resolution of the machine? Could you check your screen resolution dimensions, and those of the UK user and post them here?

 

Regards,
Karl

karlcyr Jive Employee 9,197 posts since
Mar 12, 2008
Currently Being Moderated
Jun 5, 2009 10:34 AM in response to: Ted Hopton
Re: Insert Link Button Missing

Thanks Ted. I think there definitely is a bug here, but I haven't been able to reproduce it here. Could you do a little more work on your end to try to isolate the exact conditions where you're seeing this? I can file the bug, but any information you can give me to bolster my case to the engineering team will help get this fixed as quickly and thoroughly as possible.

 

Thanks!

karlcyr Jive Employee 9,197 posts since
Mar 12, 2008
Currently Being Moderated
Jun 8, 2009 11:09 AM in response to: Ted Hopton
Re: Insert Link Button Missing

Hi Ted,

 

I found that there was a bug which had been closed out in 3.0.0 regarding this issue - CS-10729 - "Insert" Button is missing in "All content" tab of Insert link window. I went ahead and reopened that issue with a reference to this case.

 

Regards,
Karl

rea-group Novice 132 posts since
Apr 6, 2009
Currently Being Moderated
Jun 8, 2009 10:43 PM in response to: Karl Cyr
Re: Insert Link Button Missing

I'm seeing this issue as well. FF3 using Jive 3.0.1

 

Are there any updates on a bug fix for this issue?

 

Thanks

 

Anthony

karlcyr Jive Employee 9,197 posts since
Mar 12, 2008
Currently Being Moderated
Jun 9, 2009 8:33 AM in response to: rea-group
Re: Insert Link Button Missing

Hi Anthony,

 

This bug was just updated yesterday. Your feedback is appreciated, though, as it will help prioritize this fix in our engineering process.

 

Regards,
Karl

Michael.Pavey Novice 54 posts since
Oct 3, 2008
Currently Being Moderated
Jul 27, 2009 6:35 AM in response to: Karl Cyr
Re: Insert Link Button Missing

Any progress on this? I just experienced it myself, using IE 7 on SBS 3.0.5.

 

FWIW I found a workaround of pressing the tab button a few times. When the focus moves to the Insert Link button, it reappears.

todd.west Jive Employee 15,926 posts since
Jul 14, 2008
Currently Being Moderated
Jul 27, 2009 2:05 PM in response to: Michael Pavey
Re: Insert Link Button Missing

Hey Michael,

 

It appears that this issue was closed as unreproducible in 3.0.5 and above however I was able to reproduce it in both 3.0.5 as well as later versions internally. I have reopened this bug and escalated the issue to our QA team for further investigation. You can track the progress by using the right hand side of this case. Thanks.

 

-Todd

todd.west Jive Employee 15,926 posts since
Jul 14, 2008
Currently Being Moderated
Nov 3, 2009 10:47 AM in response to: Ted Hopton
Re: Insert Link Button Missing

Hi Ted,

 

This is a known issue which appears to be fixed in 3.0.8 as well as 4.0.0. Thanks.

 

-Todd

todd.west Jive Employee 15,926 posts since
Jul 14, 2008
Currently Being Moderated
Nov 3, 2009 10:54 AM in response to: Ted Hopton
Re: Insert Link Button Missing

Can I get a screenshot of this? You mention that she can reproduce in both IE and Firefox, so I would assume that other users should be able to as well? Unless maybe the user's resolution is set to an odd value or something, a screenshot would be the most helpful thing here. Thanks.

 

-Todd

todd.west Jive Employee 15,926 posts since
Jul 14, 2008
Currently Being Moderated
Nov 3, 2009 11:22 AM in response to: Ted Hopton
Re: Insert Link Button Missing

Ah, I see the problem here. Check out the "Where to search: " select box, see how it got pushed down to the second/third line due to a location with an extremely long name (or deep in the tree)? This is causing the insert button to be pushed off the page as well. I will update the bug accordingly, adding a test case for the very wide select boxes (width should be limited on the form anyways). Thanks.

 

-Todd

todd.west Jive Employee 15,926 posts since
Jul 14, 2008
Currently Being Moderated
Nov 3, 2009 11:27 AM in response to: Ted Hopton
Re: Insert Link Button Missing

Yep, definitely an odd one. Our UI team definitely realizes this modal could use a redesign to allow for larger datasets and it is definitely on our roadmap. Thanks!

 

-Todd

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