While the hosting team is looking into this (AFAIK they have been for over a month), can the maximum queue lifetime on the email delivery queue please be lowered? If people get a bounce in 2 days they can resend the message, but after the 5 days that is configured on the Jive email gateway the thread is dead and burried. (That would be the "maximal_queue_lifetime" parameter in  main.cf on the email gateway.)

Brad Heller wrote on 2009-07-01 20:35:

Can you please try taking this through Adobe's support team?

Tried that, didn't work. I have no idea where the communication problem

is, but what I hear from Adobe is that they reported both the bug and

asked for the workaround long ago.

Besides, that is not the only point. This is intentionally a duplicate

from the report you already have from Adobe. Because as you said in

http://www.jivesoftware.com/jivespace/message/232149#232149 I need

public bug reports and public numbers t be able to track bugs. So I am

now in the process of creating public duplicates of all the bugs I

already reported through Adobe.

Jochem

--

Jochem van Dieten

http://jochem.vandieten.net/

Thank you for reconfiguring the queue timeout.

But is there a case number and a schedule for a fix for the original issue?

Tyler Walden wrote on 8/11/2009 11:41 PM:

Yes, we believe it will fix the issue where multiple posts are made from the same message.

I don't suppose UAT is accessible for me. John?

One of the regulars in a forum I moderate had this problem this weekend

so I have some nice reproductions if you are interested. How will you be

handling the invalid character sets, return to sender?

Jochem

--

Jochem van Dieten

http://jochem.vandieten.net/

Can I at least get a Jira case number?

Did you find anything?

Karl Cyr wrote on 10/5/2009 5:28 PM:

• Are you still seeing this problem occur frequently?

Occasionally.

Are there multiple users reporting this problem?

Me and 2 others. The rest has pretty much given up on working through

email due to the number of bugs.

I have seen some similar errors appearing in the mail logs over the past week, but there really isn't any way to tell that it isn't simply a matter of a misconfiguration, such as a user's outgoing email address not matching the address associated with their Clearspace user account.

Yes there is. If the From or To address doesn't match you immediately

get a 553 address unknown. That is very different from getting a bounce

after 2 days.

• Are there any other error codes associated with the bounce or is it always the same 4.4.2 message?

450

• Have you observed any consistent scenarios for reproducing this behavior?

There are some specific messages that replying to will produce this

problem, while replying to different messages in the same thread will

just work.

Karl Cyr wrote on 10/6/2009 2:56 PM:

Can you provide me with an example or two of a specific message which has this issue?

I have this problem with message 1890933. If I reply to the Reply-To

address of clearspace-1668662174-1ry-2-7VUV@mail.forums.adobe.com the

message will be returned to me after 2 days.

I also had this problem with message 1964425 through the address

clearspace-1789239401-1ry-2-8f2h@mail.forums.adobe.com. I don't think

that is a good candidate for your testing though, because that thread

recently got archived.

I am analyzing our mail logs for details about the frequency of the error, and any other patterns which may give us some clues about why this happens.

I have given you this advice before when you couldn't reproduce the

repeating email bug, but ISTM what you really should do is run "qshape

deferred" on your mail server, grep it for the mail.forums.adobe.com and

hook that up to your monitoring. With the way the AdvancedEmail plugin

works any delay of more then 30 minutes is an indication of a problem

and at that time you can simply copy all delayed email messages straight

from the mail queue for analysis. It would really save all of us (Jive,

Adobe and me) a lot of time if you just monitored the mail queue delay.

I have learned to only reply to recent messages. Then I seem to get an immediate bounce if something is wrong. See for instance the email message with queue ID D101824084CF from Sunday for an immediate bounce with a correct To and From address. That is still annoying, but since it is immediateI can take other actions and post through the webservices when that happens. I just emailed an example of that to you.

And I just replied to an email that is known to cause this problem, so there is an example of the original problem in the queue for the next two days.

That is nothing: I have been receiving spam for a while in 2002 where I could see from the headers I had wroten the mailer they used to send it