Jivespace: Attachments stuck in antivirus queue...

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1,626 Views 1 Replies Last post: Jul 13, 2009 2:04 PM by corygagliardi

Jochem van Dieten

204 posts since
May 6, 2009

Currently Being Moderated

Attachments stuck in antivirus queue for days

There is an ongoing problem with attachments getting stuck in the queue of the antivirus scanner for days. For example:

1. Is this a known issue?

2. What is the maximum time for an attachment to be scanned? Anything more then how many minutes is an indication of a problem?

3. What can end-users do to mitigate this problem? For instance, are certain image formats more likely to get stuck then others?

corygagliardi

2,252 posts since
Apr 23, 2009

Currently Being Moderated

Jul 13, 2009 2:04 PM

in response to: Jochem van Dieten

Re: Attachments stuck in antivirus queue for days

Hi,

This is a known issue that has been resolved as of July 9th.

Thanks,

Cory