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1,003 Views 3 Replies Last post: Sep 1, 2009 10:16 AM by sean.moran RSS
StephH Novice
StephH
106 posts since
Feb 29, 2008
Currently Being Moderated

Aug 28, 2009 12:47 PM

EMAIL NOTIFICATIONS

We are seeing a few reports of our users setting up email notifications, only to go in the next time and have them off again. Any idea what would be causing this?
Tags: email_notifications
sean.moran Jive Employee
sean.moran
7,757 posts since
Dec 10, 2007
Currently Being Moderated
Aug 28, 2009 3:21 PM in response to: StephH
Re: EMAIL NOTIFICATIONS

Hello,

 

Could you tell me if it seems to be the same users running into this issue? Could you also tell me what type of watches seem to be disappearing (I.e. community watches, or watches on specific content ) ?

StephH Novice
StephH
106 posts since
Feb 29, 2008
Currently Being Moderated
Aug 31, 2009 12:56 PM in response to: Sean Moran
Re: EMAIL NOTIFICATIONS

In our  Teacher Support Community.  The notifications I set in admin support area seem to have held, but I went in today and set some notifications in parents area and a couple of schools to see if 1) I receive them and 2) if they reset after a couple of days.w.  The thing is, even in Teacher Support it's not consistent.  Sometimes they reset, sometimes they "look" like they've reset, but I'm still receiving notifications, and other times they hold.  No idea what the pattern is, but I've gone through at least 6 times now into every single community within teacher support area and set them to receive notifications because they had been reset.

 

We have had at least 2 admins report this. They are the space administrators.

sean.moran Jive Employee
sean.moran
7,757 posts since
Dec 10, 2007
Currently Being Moderated
Sep 1, 2009 10:16 AM in response to: StephH
Re: EMAIL NOTIFICATIONS

Could you run the following query and provide me with the results?

 

SELECT * FROM jiveCommunity WHERE name ILIKE '%support%';

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