Return to Jive Software

Skip navigation
Up to Discussions in Website Information & Feedback
513 Views 1 Reply Last post: Nov 3, 2009 8:56 AM by Will RSS
dmurley Novice
dmurley
2 posts since
Nov 3, 2009
Currently Being Moderated

Nov 3, 2009 5:12 AM

Jive "Supportal" fails when updating profile

Hi there,

 

You guys might be interested to know that removing data from what I'm assuming are required fields in the profile causes an 'unexpected error'.

 

Also there's a problem in your sign up process that causes the creation of an account, but returns you back to the signup page with a validation error.  When you attempt to pass through this error, it informs you the account has been created.

 

Cheers,

 

Daniel

Will Jive Employee
Will
4,590 posts since
Nov 2, 2004
Currently Being Moderated
Nov 3, 2009 8:56 AM in response to: dmurley
Re: Jive "Supportal" fails when updating profile

Hi Daniel,

 

Thanks for the report, would you let me know which profile fields you removed to cause the error?

 

Also, when creating the account, can you share the steps you took to reproduce the error?

 

Thanks!

More Like This

  • Retrieving data ...

Bookmarked By (0)

To better serve our customers we have included functionality to automatically follow up on a case after it has been idle for more than 5 days, and then auto close after an additional 3 days of inactivity. Choose No to acknowledge that this case will remain idle for longer than 5 days.
Making cases public allows other customers to learn from the solution of the case. It can also be used to gain feedback from others in the community. Ask our Support Engineers for more info, but we encourage you to make your cases public.