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449 Views 8 Replies Last post: Nov 6, 2009 2:55 PM by corygagliardi RSS
jamesozzie Novice
jamesozzie
95 posts since
Apr 29, 2009
Currently Being Moderated

Nov 3, 2009 7:01 AM

IE Issue - Not possible to make changes to text widget Jive 4.0.

Hi ,

 

Please see the attached problem that highlights whiat seems to be a bug with the latest upgrade. (4.0). When I try to modify any existing text widget in a space using Internet Explorer 7 the changes will not show. I have highlighed this in the attached document.

 

This issue does not prevail when I use Mozilla Firefox. Can somebody please asssit?

 

Regards

James

Attachments:
Tags: internet_explorer, jive_4
corygagliardi Jive Employee
corygagliardi
2,252 posts since
Apr 23, 2009
Currently Being Moderated
Nov 3, 2009 11:33 AM in response to: jamesozzie
Re: IE Issue - Not possible to make changes to text widget Jive 4.0.

Hi James,

 

I have tested this locally and was unable to reproduce this issue.  Will you provide me with the contents of your widget?  You can do this by clicking the HTML button in the top right of the Rich Text Editor.  Save the contents of that discussion and attach it to this case.  Also, please list all other widgets you have on this page.

 

Thanks,

Cory

jamesozzie Novice
jamesozzie
95 posts since
Apr 29, 2009
Currently Being Moderated
Nov 4, 2009 5:40 AM in response to: corygagliardi
Re: IE Issue - Not possible to make changes to text widget Jive 4.0.

Hi Cory,

 

Please see the contents below:

 

Welcome to MyConnect ! - The ICON Professional Networking Site. We have a few resources here in the Help, Training and Support space to help you get acquainted. Select one or more and just feel free to explore more on your own. Here are a few suggestions:

1. Take a Quick Tour of JiveSBS 4.0

2. Learn how your colleagues are using MyConnect to solve their business problems

. See all their <a

href="http://myconnect/message/1005#1005" jiveinternal="true">Success Stories.

3. Not sure what to do first? Here is the Professional Networking

Democonducted for ICON.

4. Got something good to say about MyConnect? *[Join the Poll | /poll.jspa?poll=1007].*

5. Got some basic questions that need answers? Search for the answer before asking a question. Check out the FAQs.

 

6. Whats new in JiveSBS 4.0? Check what's there and

not there anymore <a href="http://myconnect/message/1332#1332"

jiveinternal="true">here.

 

 

 

I also have other widgets on this page, these are as follows:

- 3 Formatted text widgets

- A poll

- Recent content

- Actions

- Top Participants

- Popular Tags

- Spaces

ICON plc made the following annotations.

corygagliardi Jive Employee
corygagliardi
2,252 posts since
Apr 23, 2009
Currently Being Moderated
Nov 4, 2009 10:25 AM in response to: jamesozzie
Re: IE Issue - Not possible to make changes to text widget Jive 4.0.

Hi James,

 

I was able to reproduce this issue.  I have narrowed it down to the specific content you placed in the Insert Raw HTML macros.  I do not know the exact piece of content within these macros that caused it to fail.  I have filed a bug for this issue.  The bug ID is CS-17394.

 

Thanks,

Cory

jamesozzie Novice
jamesozzie
95 posts since
Apr 29, 2009
Currently Being Moderated
Nov 5, 2009 3:56 AM in response to: corygagliardi
Re: IE Issue - Not possible to make changes to text widget Jive 4.0.

Thanks Cory,

 

I will try to delete and then create the widget again and see if the issue still prevails

 

Regards

James

jamesozzie Novice
jamesozzie
95 posts since
Apr 29, 2009
Currently Being Moderated
Nov 6, 2009 3:54 AM in response to: jamesozzie
Re: IE Issue - Not possible to make changes to text widget Jive 4.0.

We have other widgets in other spaces and the same problems persists in IE7. This could be a serious issue as out company only approves IE7 and if users are not able to update widgets this could be problamatic. Can you inform me if this is being worked on? I have the html code of another such widget here that will not allow changed to be made from IE7

 

<body><p><strong>Hello Guests,</strong></p>
<p> </p>
<p>Welcome to <strong>MyConnect -</strong> The ICON Professional Networking. This is the space for users who have not yet registered in MyConnect but you are interested to start experiencing the power of knowledge sharing and professional collaboration within ICON. Feel free to look around the site and view into some of the public spaces like the <a href="http://10.11.1.143/community/help_faq"><strong>Help, Training and Support</strong></a> Space and <a href="http://10.11.1.143/community/therapeuticareas"><strong>Therapeutic Area Group</strong></a> Space or any public <a href="http://myconnect/groups" _jive_internal="true"><strong>group</strong>.</a> However as a Guest, you are not permitted to contribute any content, vote in polls, join a group and collaborate until you become a registered user and log in to MyConnect (using your current ICON network name and password). You can still go around and view the popular discussions, <a href="http://10.11.1.143/community/guest/blog/2009/09/30/what-can-myconnect-do-for-me"><strong>blogs</strong></a> <span style="color: #993300;">("<strong>What Can MyConnect Do For Me</strong>")</span> and even <a href="http://myconnect/people/" _jive_internal="true"><strong>search for people</strong></a> who you think might be already part of the community.</p>
<p> </p>
<p>Should you be interested in MyConnect, please make it known to us by registering <strong><a href="http://myconnect/thread/1064" _jive_internal="true">here</a></strong></p>
<p> </p>
<p><strong>Thank you,</strong></p>
<p><strong>MyConnect System Admin</strong></p></body>

corygagliardi Jive Employee
corygagliardi
2,252 posts since
Apr 23, 2009
Currently Being Moderated
Nov 6, 2009 2:53 PM in response to: jamesozzie
Re: IE Issue - Not possible to make changes to text widget Jive 4.0.

Hi James,

 

I have determined with this exact content, if you remove the last two lines  and the space before it, it will allow you to save this widget:

<p> </p>
<p><strong>Thank you,</strong></p>
<p><strong>MyConnect System Admin</strong></p>

 

I know this is a very strange issue and I do not yet have more information on what is causing it.  I will continue to look into it.

 

Thanks,

Cory

Anthony Ramirez Novice
Anthony Ramirez
37 posts since
Jun 12, 2009
Currently Being Moderated
Nov 6, 2009 4:08 AM in response to: corygagliardi
Re: IE Issue - Not possible to make changes to text widget Jive 4.0.

Hi Cory,

 

I just made an observation that after I created a new Widget in v4.0 and tried to Edit that its working. The problems we're encountering now are those widgets created during 3.0.8 and now being changed when we are now in v4.0. Using IE7, after I perform the Edit and Save Changes - then I Published the Changes, the new edited widget still displayed the old text.  

 

Thanks,

Anthony

corygagliardi Jive Employee
corygagliardi
2,252 posts since
Apr 23, 2009
Currently Being Moderated
Nov 6, 2009 2:55 PM in response to: Anthony Ramirez
Re: IE Issue - Not possible to make changes to text widget Jive 4.0.

Anthony,

 

I will attempt to reproduce this issue.  Can you provide me with the contents of one of these widgets so that I can be sure that I am reproducing this exact issue?  As a work around, will it allow you to delete the frozen widget, then recreate it with the same content via copy and paste?

 

Thanks,

Cory

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