Jive Awards

Social is driving the new way to business, and Jive customers represent a new generation of business leaders. Our customers often share impressive stories of how Jive has transformed how they work, from cultural shifts to bottom-line impact. The Jive Awards were created in 2009 to recognize these outstanding customer results using Social Business Software. Below is more information on the 2011 customer award categories and award winners. We are proud of these customer accomplishments and thrilled to give them the spotlight they deserve.

2011 Award Categories

This year, we’ll recognize customers in the following 5 categories:

• Engage Employees—demonstrate employee engagement leading to business results (examples: innovation; problem solving; reduction in effort)
• Engage Customers—demonstrate customer engagement leading to stronger self service support, greater customer loyalty and satisfaction, a stronger company brand and/or product/services innovation
• Engage Partners—demonstrate partners engagement that drives improvement, shared best practices, and enhanced co-selling
• New Way to Lead—demonstrate fundamental shift, including CXOs, from the top-down management style to a more collaborative and open leadership approach using Jive
• New Way to Business—mastery of all the above award categories

2011 Award Winners

Engage Employees Category: Pearson is an international media giant with world-leading businesses in education, business information and consumer publishing and over 36,000 employees in 70 countries. The company was selected for its innovation in providing its employees with access to all key resources, tools and knowledge across Pearson through a single, robust system. Pearson's Neo community has made integration of new employees through acquisitions seamless, and provides employees with the forum to collaborate and take advantages of resources across the enterprise. Six months following launch, Pearson has nearly 75% adoption among employees.

Engage Customers Category: McAfee was singled out as an innovator in helping its customers outside of the traditional channels. Through use of Jive, McAfee has increased customer loyalty and satisfaction, retained and reused invaluable knowledge from experienced customers and fostered stronger engagement between employees and customers. With 6,000 employees worldwide, McAfee has demonstrated that use of Jive can help organizations provide exceptional customer service.

Engage Partners Category: Avon, the renowned beauty company and world's largest direct seller with more than $10 billion in annual revenue, was selected for its innovation in employing Jive SBS to create a global online community to support and enhance its direct selling model. More than 200,000 Avon Representatives, alumni and consumers are engaging the community to build their business, share best practices, provide feedback and empower a strong sales culture.

New Way to Lead Category: Yum! was selected for its exemplary use and results in using Jive, and showing Jive is truly the new way to lead. Yum!'s fun-spirited, well-executed launch drove outstanding results: 99% adoption among employees. Moreover, Yum! has reduced time to market for products, email, meetings, travel and duplicated efforts as it increased sharing of knowledge globally.

New Way to Business Category: T-Mobile was selected for its thought-leading approach to implementing Jive for both its customers and employees. Results speak for themselves: as a result of community discussions, T-Mobile resolved 96% of issues within three days; realized a 70% resolution rate by frontline support reps; resolved 35-50 issues per device before launch; and reduced training for sales from 1.5 hours to 15 minutes. T-Mobile also simplified by focusing on their Jive communities and decommissioning over 10 legacy systems. Now the company is able to sufficiently grow support staff to keep up with global support needs and improved employee engagement as a result of better collaboration and knowledge sharing.