Go ahead, talk back to your customers.
Get in on the conversation with Jive’s enhanced Bridging Module.
You created a public community to foster customer conversations. But how are you capitalizing on them? Unfortunately, most companies don’t have the tools to understand or take advantage of what’s happening on these sites.
Only Jive opens the communication channels between employee and public communities. Besides getting a dashboard for directly monitoring people, discussions, content, and activities in your public community, now you can easily socialize that content internally. After you collaborate on a response, it’s easy to publish it where it belongs.
The business advantage you’ve been waiting for.
Marketing and Sales
Gain insight into customers, quickly address concerns, identify key trends, make prospects visible to sales, and promote customer successes.
Product Innovation
Create an around-the-clock, 360-degree venue for collecting ideas and feedback while eliminating the black box feeling that customers, partners, and developers often have when submitting ideas.
Customer Support
Improve customer service levels by bringing broad internal visibility to questions exposed in the public community. Quickly escalate, discuss, and address issues and concerns.
With Jive’s Bridging Module, you can:
- Monitor and pull in high-impact content and activities
- Socialize them broadly across the enterprise
- Collect and consolidate comments and responses
- Quickly publish answers to questions
