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Escaping the Customer Service Dilemma
How You Can Make Customers Happy, Make Your Support Reps More Effective, and Cut Costs
Find out how you can get results like this:
- 28% reductions in support calls
- 26% decrease in channel support costs
- 33% increase in clicks from Google searches
- 32% percent less time for agents find answers
- 30+% percent increases in customer satisfaction and retention
Source: December 2010 MarketTools Survey.
