Jive strives to maintain excellent uptime for our customers. Below are our actual uptime metrics for the last 8 months, consistently exceeding our customer SLAs.
These numbers represent monthly averages of all hosted customer instance uptimes. Updates will be posted monthly. Note that customers have instance-specific uptime reports delivered to them each month.
*Monthly uptime numbers may be delayed.
**Definition of availability: The Solution is available if Jive can complete the following tasks using its automated metric calculation tools:
- Access the home page of the Administrative Interface for the Community and confirm correct rendering of the Page;
- Log into the Solution using the Private Jive Account (i.e. no SSO login) and confirm correct rendering of the Page; and
- Navigate to the Community landing page and confirm correct rendering of the Page.