Better customer service, lower costs
What if you could:
- Reduce call handling time by 15%
- Decrease escalations 13%
- Cut overall call volume 8%*
You can. Jive for Customer Service lets you resolve customer issues fast, cut support costs and increase satisfaction. All at the same time, with one simple, easy-to-use solution.
*Actual results from 2012 Jive customer analysis by top-three global business consultancy.
Rapid results
Jive for Customer Service is designed to solve your biggest customer service challenges and deliver rapid ROI, right out of the box. It harnesses peer-based support communities, call deflection and team collaboration capabilities to reduce your service load, speed resolution time and make your support staff more effective than ever before.
Don’t take it from us: many of the world’s leading companies are proving it every day. In a recent survey of Jive customers by a leading consulting firm, users reported that Jive is helping them slash service costs, improve quality and drive customer loyalty.
Turn customers into your best support agents
Jive’s Customer Service Solution gives you everything you need to launch branded customer communities that function as an extension of your service team. Customers answer each other’s questions and share their experiences and enthusiasm, building loyalty and repeat business while deflecting calls.
Increase rep effectiveness
With customers acting as your front line, you can apply your support reps where they’re needed most – resolving difficult and high-priority cases. And say goodbye to the inefficiencies of one-to-one support. With Jive, you can leverage reps’ efforts across the entire community.