SSO with your CRM and Jive.
Why make your customers log in or create new accounts for every site? Why make support agents connect one customer record to another. Just connect your current CRM system or social web app to Jive for one seamless login and profile experience.
No customer left behind.
Don't leave your customers hanging. Jive can take unanswered questions and turn them into cases, automatically.
Case closed.
Customers can create, view, and respond to cases—all from inside your public Jive community. And all that data is pushed back into your CRM so your records stay in sync.
Case management with context.
Jive links your CRM system to your community. Just click on a case to get a full dose of social context, including relevant customer posts, user status, profiles, and more.
CRM everywhere.
Jive gives you access to your CRM data at all times. For example, you can view a customer profile in your Jive community and see their case info at the same time.