Question and Answer.
The right answer. Right in front of you.
Don't make customers wade through endless FAQs and forum threads to find what they need. Jive pushes the best answers to the top of the discussion, so users don't have to search for them.
build communities & relationships
find out how easy it is to monitor, support, and communicate with your customers
Socialize your CRM.
Need to sync up with a CRM system? Jive can do that. With out-of-the-box Salesforce integration and all the hooks to integrate your CRM system of choice, Jive socializes tickets and case management, and makes CRM data much more useful.
resolve customer issues
see how easy it is to monitor, support, and communicate with your customers
Empower Collective Knowledge.
Convert conversations into knowledge. Instead of answering the same question endlessly, just click to turn a customer support discussion into a searchable knowledge base document.
Reward them.
They say reputation is everything, and they're right. Make sure your support community super-gurus (you know, the ones that have the solution to every problem) get the kudos they deserve.
resolve customer issues
see how easy it is to monitor, support, and communicate with your customers
Ask the Experts.
Stumped by a tough question? With Jive, support reps can simply pull any question into their internal community, collaborate on the best answer, and push it back out to the customer community.
Track the buzz.
People are talking about your products, services, and company. You need to know what they're saying. Jive's Fathom and Fathom Pro monitoring tools are your eyes and ears on the social web, keeping you informed 24/7. So you can track emerging issues, reply to customer feedback, and drive customers to your community for answers.
resolve customer issues
see how easy it is to monitor, support, and communicate with your customers
Crowdsource innovation.
Your customers have some great ideas—ideas you can leverage to improve products, enhance service, and outpace competitors. Jive provides the tools to capture the best thoughts and harness the wisdom of crowds.
Support on the go.
Your customers need answers no matter where they are or what they're doing. With Jive Mobile, they can access your customer community from their mobile devices, anytime and anywhere.
resolve customer issues
see how easy it is to monitor, support, and communicate with your customers
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