Deployment-ready. No assembly required.
Don't keep your customers waiting. We've put together a complete Customer Service Solution that's ready to deploy straight out of the box and right out of the cloud. It comes with everything you need for a thriving public community where customers can gather, share insights, and find answers fast. And it features an internal community where your customer service team can rapidly connect and collaborate. We've also bundled key services and consulting, providing the guidance, user training and hands-on help you need for a smooth rollout, viral adoption, and rapid results.
Components and features include:
Jive's Customer Service Solution includes customer- and team-facing communities;
integration with CRM, Facebook and the social web; and prescriptive services.
- The Jive Engage platform
with core social capabilities - Customer-Facing Community
- Themeable
- Single sign-on for community and CRM
- Case deflection
- CRM integration
- Knowledge base
- SEO toolkit
- Jive for Facebook
- Jive Mobile
- Team-Facing Community
- Jive for Outlook
- Knowledge base builder
- Services and Consulting