Social monitoring
The social web on a golden platter.
With so much conversation on the social web, it's hard to cut through the noise and find those that really matter. Jive's Fathom and Fathom Pro social monitoring software brings you the conversations that matter, so you can engage with advocates, build your brand, and avoid public missteps.
Facebook integration.
Jive provides seamless flow between your customer community and your company's Facebook fan page. Any questions posted to your wall also appear in your customer community. Answers from the community are pushed right back to Facebook.
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Stop and listen. Without stopping.
Your prospects, customers, and competitors are saying things you need to hear. Fathom and Fathom Pro combine Facebook and Twitter monitoring to make it easy to tune in to customer issues, product ideas, and sales opportunities, 24/7.
The entire social web. Delivered.
Never miss a tweet, comment, blog, or update. Jive goes beyond just Twitter and Facebook monitoring. With over 100,000 sources and 100% of Twitter and open areas in Facebook monitored, Fathom and Fathom Pro make sure you're always on top of the most relevant conversations in the social web.
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See the forest for the trees.
Make sense of the social web fire hose with powerful socialytics: view conversation and sentiment trends, Klout scores, key influencers, key related conversational topics, and engagement stats.
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Keep everyone in the loop.
Don't let what you're learning from the social web get trapped in email. With Fathom and Fathom Pro, it only takes one click to immediately share and collaborate on potential responses. Your colleagues are instantly notified in their activity streams.
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Engage without the hassle.
Responses to the social web can be assigned, responded to, and reported on — all within Jive. No need to fire up a separate client—we've made it dead simple to do it all simply and effortlessly.
Single sign-on.
Stop logging in and out of multiple social networks to manage your social engagement. With Fathom Pro, you can create new posts, retweet, or respond to posts in a single place, without having to log in separately. Access Facebook, including specific groups or company-owned fan pages, as well as multiple Twitter accounts—all from Jive.