Featured Analyst ReportsView All »
Analyst Report Magic Quadrant for Social Software in the Workplace
With its in-depth guidance and independent third-party vendor evaluations, Gartner's Magic Quadrant market assessment can assist your organization in implementing an effective social business software solution. The full report covers 20 vendors, with specific information on their ability to execute and completeness of vision.
Featured WhitepapersView All »
Whitepaper Social Business Pays Off
How much do Jive social business solutions improve company performance in areas like employee productivity, strategic alignment, sales and customer service? A new study by a top-3 global business consultancy analyzes results from hundreds of Jive customers and finds game-changing impacts.
Whitepaper The Customer Service Balancing Act
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs. Read the whitepaper to find out how.
Whitepaper The Intranet is Dead: Long Live the Social Intranet
Socialize your intranet and turn it into a hub of enterprise collaboration and communication. Social intranets enable new efficiencies and cohesion across your organization, keep employees more engaged and informed, and drive innovation and business success. This whitepaper explores the capabilities and potential of social intranets and how they've delivered major business results for Jive customers like T-Mobile, Liveperson, CSC, Bupa and Alcatel-Lucent.
Featured Case StudiesView All »
Case Study Alcatel-Lucent
Alcatel-Lucent is a global leader in telecommunication technologies, including mobile, fixed, IP, and optics, as well as a provider of telecom applications and services. The company is headquartered in Paris, with over 77,000 employees and operations in more than 130 companies. Alcatel-Lucent includes research and development pioneer Bell Labs and counts among its employees some of the most respected experts in virtually every area of telecommunications.
Case Study EMC
In an era of tightening budgets and intensifying demands, global IT provider EMC has found a way to substantially magnify its marketing reach while stretching its dollars. By using its Jive-powered community network to drive unprecedented B2B customer and partner engagement, the company has simultaneously increased brand advocacy, customer loyalty and sales while sharply reducing the cost of product launches and other marketing initiatives.
Case Study McAfee
With an eye toward providing best-in-class support, McAfee replaced its outdated support forums with a Jive-based customer community that now boasts over 100,000 registered users and millions of annual visitors. Jive also powers a vibrant internal community where McAfee support staff collaborate, share knowledge and work together to solve issues faster. As a result, Jive has helped McAfee reduce call volume by 26%, cut call-handling costs by $2.6 million per year and increase customer satisfaction by 25%.
Case Study Nuance Communications
Nuance Communications’ Jive-powered social intranet was already a big success when the company decided to take the next step, migrating its Jive-hosted instance to Jive Cloud. The result was a seamless transition that preserved existing community content and structure while delivering the productivity-enhancing features of the latest Jive release and automatic upgrades to all future releases going forward.
Featured OD WebcastsView All »
OD Webcast 3 Keys to Unlocking Sales Productivity with Social
In this webcast, Gartner Research Director Adam Sarner, Jive Software’s Jarrett O’Brien, and Good Technology’s Mike Mercado will discuss how high-performing sales organizations are leveraging cutting-edge social business platforms and processes to transform their sales teams and drive productivity.
OD Webcast How Social Business Drives Value: A Thomson Reuters Case Study
Learn how Thomson Reuters, the leading provider of intelligent information to businesses and professionals, rolled out a social intranet to its 60,000 employees for driving innovation, aligning everyone to the company strategy, and generating a more collaborative working environment across the 100 countries they operate in.
OD Webcast How Social Business Technology Can Transform Your Marketing Team
Learn how social business technologies can be used to plan and launch more effective marketing campaigns. Create and deliver collateral faster, provide greater transparency, and improve collaboration and communication with internal stakeholders, vendors, and agencies.
OD Webcast Using Social Business Technology to Improve Knowledge Sharing, Collaboration, and Business Results
Marketing events are a cornerstone to engaging with your customers, partners and prospects; but planning and executing these events can be extremely costly. Steven Bamberger of Toshiba America Business Solutions and Jive's Elizabeth Brigham team up in this on-demand webcast to show Jive's social business platform can drive down costs and extend the value of any marketing event.
Featured VideosView All »
Video EMC – Jonathan Martin
EMC Testimonial: Jonathan Martin
Video Prudential Real Estate Testimonial Video
Prudential Real Estate Testimonial
Video T-mobile Testimonial Video – Scott Tweedy
T-mobile Testimonial Video - Scott Tweedy
Video Thomson-Reuters Testimonial Video