Case Study AdTran
ADTRAN’s Jive-powered customer service community, launched in March 2012, has been a win-win for the company and its customers. The community provides customers with a place to quickly get answers to questions, locate support resources, keep up with the latest product news and assist each other, improving both satisfaction and loyalty. At the same time, it’s led to greater efficiencies in the company’s support efforts – reducing overall call volume, shortening calls and speeding issue resolution. Result: Happier customers AND lower support costs.
Case Study Alcatel-Lucent
Alcatel-Lucent is a global leader in telecommunication technologies, including mobile, fixed, IP, and optics, as well as a provider of telecom applications and services. The company is headquartered in Paris, with over 77,000 employees and operations in more than 130 companies. Alcatel-Lucent includes research and development pioneer Bell Labs and counts among its employees some of the most respected experts in virtually every area of telecommunications.
Case Study Allscripts
As a top tier vendor to the healthcare community, Allscripts understands bringing together a diverse set of professionals-from physicians to business and financial staff to technology experts-is both a challenge and an opportunity. Allscripts had the vision for change – how to reduce healthcare costs, unite the industry, and create the largest and most valuable community of healthcare providers and staff. Jive provided the path to make this vision a thriving reality.
Case Study Brocade
When an acquisition prompted Brocade to change its business model from indirect to direct sales, the company needed to quickly transform its corporate culture and get closer to customers in a way that still drove cost efficiencies. The challenge: scaling their sales, support, and marketing organizations to do more with the same infrastructure. And provide excellent customer service direct sales requires. The solution: leveraging Jive's unique ability to integrate external and internal online communities. The result: a web-enabled, go-to-market and customer service strategy that is fully aligned with its internal social networking and collaboration solution.
Case Study Bupa
Bupa Live, based on the Jive platform, received a 2010 Digi award for best use of digital media for internal communications–and that's only a piece of the action that takes place 24x7 worldwide in this very dynamic Jive community. This case study is the story of how a healthcare company with employees in 11 countries, and customers in 190 countries, addressed its communication challenges on a global scale.
Case Study Cerner
Providing healthcare is a global, multi-level proposition that transcends single providers. The stakeholders in Cerner's world are not only clinicians, hospitals, and medical device partners, but another whole world of consultants, researchers, and industry experts. Cerner leverages Jive to address a number of their key business imperatives, including accelerating innovation and providing community-based support. Today, more than 2,400 separate healthcare organizations communicate and collaborate on uCern™—powered by Jive—of which Cerner is just one.
Case Study Chordiant Case Study
Chordiant is a software company that serves leading global brands with high-volume customer interaction needs.
Case Study Citrix
Citrix Systems provides access infrastructure products that enable PCs, IP phones, and other devices to remotely and securely access applications across wired and wireless networks. The company also offers consulting, support, and training services. Citrix has more than 180,000 customers worldwide, ranging from individual professionals to multinational corporations; it also serves the government and education markets.
Case Study Critical Mass
Critical Mass, a digital marketing agency, helps the world's leading companies use digital channels, technology and disruption to create extraordinary experiences. Their Jive-powered CM1 community has provided the company with one place to find experts, connect people, assemble teams, collaborate on ideas, prepare proposals and deliver exceptional results.
Case Study CSC
CSC wanted a collaboration solution to help improve expertise location, speed up onboarding, promote innovation, preserve IP, and reduce time spent evaluating solution and technology partner options. Based on the viral success of its pilot (25K users in less than 20 weeks) and industry leadership and vision, Jive was the clear choice. With over 45,000 active members, Jive is at the heart of the company's internal platform, C3. In addition to collapsing time and geo barriers, CSC is seeing a reduction in proposal development times and customer acquisition costs and more collaboration around business processes that are driving efficiencies.
Case Study Devoteam
Faced with an increasingly complicated and costly selling cycle, international IT consultancy Devoteam gave its sales process an end-to-end overhaul. By moving all deal management functions to Jive, the company created a unified, streamlined flow where sales teams can rapidly sync up and collaborate on everything from pre-sales qualification to closing. The impacts have been dramatic, leading to significant cost savings and increased revenues.
Case Study EMC
In an era of tightening budgets and intensifying demands, global IT provider EMC has found a way to substantially magnify its marketing reach while stretching its dollars. By using its Jive-powered community network to drive unprecedented B2B customer and partner engagement, the company has simultaneously increased brand advocacy, customer loyalty and sales while sharply reducing the cost of product launches and other marketing initiatives.
Case Study HomeAway
Thanks to its Jive-powered public community, HomeAway has moved beyond one-way communications to genuine dialogue—strengthening long-term relationships, building the HomeAway brand and reinforcing the company’s reputation as an industry thought leader.
Case Study HP
HP is the world's largest provider of information technology infrastructure, software, services and solutions to individuals and organizations of all sizes. The company employs over 300,000 people, with revenues exceeding $127 billion in 2011.
Case Study Juniper Networks
Juniper turned to Jive to help their multiple business units learn about, and tap into, the skills, talents, and centers of excellence around the globe, and views its social business platform as a requirement to do business today. With over 1,100 unique visits a day, Jive is delivering business value by enabling engineers to self organize to manage projects, sales to collaborate on strategies to win business, product teams to partner on specifications, and ad hoc teams to form around special interest areas such as innovation.
Case Study LivePerson
LivePerson's Jive-powered social intranet, known as LivePerson Nation, is a hub of company collaboration, where colleagues from around the world get to know each other and get work done. In less than two years, the community has achieved 100% adoption.
Case Study Manheim
Manheim uses Jive to galvanize its workforce and streamline operations. Selected over Microsoft SharePoint by Manheim to power its community, Jive is delivering results: intranet usage has grown to over 66%, reflecting a more engaged workforce; revenue-generating marketing promotions are delivered more quickly; and adoption of newly-standardized processes has improved.
Case Study McAfee
With an eye toward providing best-in-class support, McAfee replaced its outdated support forums with a Jive-based customer community that now boasts over 100,000 registered users and millions of annual visitors. Jive also powers a vibrant internal community where McAfee support staff collaborate, share knowledge and work together to solve issues faster. As a result, Jive has helped McAfee reduce call volume by 26%, cut call-handling costs by $2.6 million per year and increase customer satisfaction by 25%.
Case Study National Instruments
National Instruments launched the NI Developer Community, powered by Jive, to help the NI worldwide community of engineers and scientists discover and collaborate on software code, tutorials, and engineering challenges. A year later, in phase two, National Instruments integrated Jive social media capabilities to connect with its fan-base of engineers and scientists through popular social media outlets like Facebook, YouTube, and Twitter to "play where our customers play." The results: greater customer success, better project feedback, increased awareness across the social web and improved sales from connecting community to commerce.
Case Study NAVTEQ
As competition in the "location" industry heats up, NAVTEQ is able to leverage Jive to drive innovation by taking advantage of the passion of the 5,000 "map lovers" that work for their company. Jive helps NAVTEQ nurture innovation with a platform that operates inside the firewall and is fully integrated with robust collaboration and social networking tools. Jive's ideation capabilities allows 2,500 users in 190 offices in 70 countries to submit, discuss, and vote on new ideas. Around 100 new ideas are submitted each month, and the best ideas quickly percolate to the top.
Case Study NetApp
NetApp uses Jive to enable technical discussions between its customers, partners and employees, improving future products and customer satisfaction. NetApp deployed the community as part of a global rebranding initiative.
Case Study Nuance Communications
Nuance Communications’ Jive-powered social intranet was already a big success when the company decided to take the next step, migrating its Jive-hosted instance to Jive Cloud. The result was a seamless transition that preserved existing community content and structure while delivering the productivity-enhancing features of the latest Jive release and automatic upgrades to all future releases going forward.
Case Study Pearson
In recent years, Pearson had made a number of acquisitions in new markets, broadening its international reach and changing the shape of its workforce. With new companies on board and an increasing need for its different brands to work together, Pearson wanted a solution that would help its people collaborate and communicate across the group. Pearson's digital products and services are a key part of its offering to customers, and it was keen to provide its employees with an equally cutting-edge, technology-driven collaboration tool.
Case Study PGi
PGi is the global leader in virtual meetings. Over the last 5 years, the Meetings Experts at PGi have connected 600 million people in over 140 million meetings. PGi's innovative products iMeet® and GlobalMeet® provide a simple, personal and mobile experience to empower people to meet in more meaningful ways anytime, anywhere. Today, PGi serves over 35,000 enterprise customers worldwide and 75% of the Fortune™ 10
Case Study Premier Farnell
Premier Farnell selected Jive to power element14, a combined online technology resource and social business software platform to decommission competitors and accelerate the sales cycle by driving industry awareness, new user registrations and conversions to the company's transactional site.
Case Study StrongView
StrongView's business was booming, but the company began to feel the limits of its existing communications infrastructure, which wasn't effectively scaling with their growth. Since StrongView's business is providing leading enterprise email marketing solutions, the company was well versed in social media. Given this background, StrongView set out to find a Social Business Software solution that would help them better connect and communicate with their customers, and build an employee community for collaboration—all while integrating with some of their legacy systems, notably Salesforce.com. Using Jive, StrongView launched its internal and external communities, and today Jive is one of the business-critical systems that StrongView depends on to run its business. Proving the point—adoption and participation is 86% and growing on the customer side, and 100% on the employee side.
Case Study Swiss Re
Swiss Re selected Jive to support its "Play as One to Win" initiative to promote active collaboration across business units, locations, and time zones. With Jive, Swiss Re has improved its ability to exchange specialized expertise and information, has seen greater innovation in response to client needs, and is able to deliver services faster to key clients.
Case Study T-Mobile
T-Mobile's strategy with their Jive platform, which they call T-Community, is to connect the dots between their Customer Care operations, their B2B operations, and their retail sales operations by consolidating and centralizing the information about products, services, pricing, policies, troubleshooting—everything that pertains to the frontline of their business—onto Jive. Before Jive, a retail sales rep could log into as many as eight different systems to find the information they needed. On Jive, it's all there for the asking.
Case Study Taleo
Taleo uses Jive to power a community focused on enabling its over 2 million users to learn, engage, and extend the value of their investments in Taleo Talent Management. Their Jive community allows Taleo to provide better customer service; raise awareness of their broad range of offerings; and gain better insight into their marketplace.
Case Study Toshiba
Toshiba America Business Systems relies on Jive to effectively collaborate with its extensive and complex network of channel partners. With eXCHANGE, its Jive-powered community, TABS has shortened sales cycles and improved capacity among its resellers, partners and subsidiaries by providing a higher level of channel support without increasing costs.
Case Study UBM
UBM's initiative to operate as "one company" while maintaining the autonomy of its business units ultimately led to a significant change in the company’s culture. UBM went from a federated company with divisional and functional silos to one with a UBM-wide employee Social Business network, powered by Jive, where transparency and collaboration reign. And it’s paid off in concrete terms both for the company, with tangible business benefits, and the people who work for UBM, who can’t imagine doing business any other way.
Case Study Vodafone
A key driver of revenues for Vodafone Germany is their enterprise business unit, Vodafone Enterprise, which has a sales force of 1,000+ in eight regions and generates millions of Euros in sales annually for the company. As the company’s enterprise product portfolio grows in complexity so does its marketing and sales challenges. Vodafone Enterprise recently asked itself “How do we break out of our information silos and drive synergies across our talented teams?” Short answer: put Vodafone Enterprise on the web via the Jive Social Business platform to facilitate networking, transparency, and collaboration and, over the long run, help drive sales and revenues.