Other Suggested Resources
- Case Study
Nuance Communications’ Jive-powered social intranet was already a big success when the company decided to take the next step, migrating its Jive-hosted instance to Jive Cloud. The result was a seamless transition that preserved existing community content and structure while delivering the productivity-enhancing features of the latest Jive release and automatic upgrades to all future releases going forward.
Jive for Sharepoint
You've invested too much to let critical information lie buried in your document management system, out of sight and out of mind. Jive unlocks the documents and ideas stored in Microsoft SharePoint and makes them easy to find, share and work with. You get best of both worlds: the document management features of SharePoint plus the rich social interaction of Jive.
- Analyst Report
Social Communities Cultivate Engaging Customer Relationships
Social communities transform customer engagement and provide an innovative way for organizations to extend their reach and provide higher value support for their customers, partners, and employees. This report identifies best practices for success for organizations starting up or expanding their social communities.
- On Demand Webcast
3 Steps to Driving Sales Effectiveness with Social Business
In this webcast, Jarrett O'Brien of Jive Software will share industry trends and case study examples from Toshiba and Devoteam on how successful sales organizations are onboarding new reps faster, enabling reps in executing new initiatives growing deal sizes, and driving more effective deal collaboration to shorten sales cycles.
Enterprise Social Collaboration: Driving Customer Experience Excellence through Teamwork
Social media has fundamentally altered the business landscape. However, the use of social media is not solely confined to conversations between consumers or customer/company relationships—it also applies to internal communications between sales, marketing, customer service and product development. Best-in-class social collaboration users help employees and partners establish a single view of their customers and keep customer messaging consistent among numerous stakeholders. Download the report to learn how social collaboration processes and tools help companies improve customer experience management program results.
Enterprise Social Collaboration in Customer Service: Better Teamwork Unlocks Customer Delight
Customer service representatives/contact center agents are at the forefront of service delivery activities, as they are often the face of the company when clients need support. When asked about the top challenges companies face in empowering these key workers, Aberdeen found that the inability to access or effectively use technology tools is at the top when it comes doing their jobs: delighting customers. This report observes the ways enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and drive results and studies best practices in highly successful ESC program implementation.