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Jive Drives Greater Brand Affinity With Latest Upgrade To Its Innovative External Community Platform

New JiveX capabilities provide more ways to connect with customers and partners and uncover deeper insights to improve engagement
Wednesday October 22nd, 2014

LAS VEGAS, Oct. 22, 2014 /PRNewswire/ -- JiveWorld14 -- Jive Software, Inc. (Nasdaq: JIVE) today announced the Fall cloud release of its JiveX™ external community platform, providing companies with modern and innovative ways to deepen customer and partner engagement by delivering more valuable insights to both community managers and participants with ROI-focused analytics, and driving stronger brand affinity with compelling interactions across both mobile and web experiences. Unveiled at JiveWorld14 in front of a record number of customers and partners, the JiveX Fall cloud release offers several new features that enable companies to expand their customer reach to drive new and repeat business while building brand loyalty.

"In the digitally connected world, an engaging community for customers and partners is a business imperative. However, in order to unlock the true potential of these communities, brands need to deliver user experiences that create meaningful engagements and interactions with their audiences," said Clara Liang, chief product officer, Jive Software. "Our latest update to the JiveX platform provides companies with even more ways to put their users first, enabling brands to better encourage and increase participation and discussions within the community. This translates to stronger brand loyalty and affinity for our customers."

Available in November, the JiveX Fall cloud release provides community managers with a wide range of new capabilities to strengthen their partner and customer communities:

  • Drive greater customer and partner engagement. JiveX Fall cloud release delivers an even more compelling experience to drive customers and partners back to their communities. By showcasing top and relevant activities, visitors can quickly scan for the most important posts, questions, announcements and discussions. New role badges provide a visual cue of a user's role, such as community administrators, moderators, experts and champions, so members can easily associate what someone is saying to their role in the community.
  • Deliver deeper insights to improve user experience. With an advanced Q&A workflow and insights, JiveX enables community users to quickly find the most useful content, and community managers to glean insights into the value of their communities. With new 'Most Helpful' ratings, users can effectively identify the most helpful replies to questions with a yes or no vote to guide other community members more quickly to which content was the best and most helpful. With new ROI analytics, community managers can access new reports providing quantitative data enabling them to demonstrate the value of their community.
  • Strengthen brand affinity. JiveX improves the ability for organizations to drive a strong brand experience across all community participants, but in particular those accessing communities via mobile devices. Community managers can now take advantage of new simplified management capabilities to customize their community's mobile browsers to deliver the best browsing experience possible while providing the same flexible layouts equivalent to the desktop experience.

"At Sidecar, our community is arguably one of the most important elements of our business – providing a shared voice among our corporate offices, network of drivers and our valued customers especially on mobile devices," said Maria Ogneva, head of community, Sidecar. "The newest features within the JiveX Fall cloud release will provide Sidecar with an even more engaging platform to bring our community together, encourage and empower each individual to be ambassadors of our brand and help us build our following within a quickly changing competitive environment." 

The JiveX Fall cloud release was previewed today at JiveWorld14, the premier conference for modern communication and collaboration, attended by more than 1,600 Jive customers, developers, thought leaders and technology partners across several industries. This year's program focuses on how people and organizations can work better together and gain competitive advantage through collaborative workstyles. JiveWorld14 offers more than 60 breakout sessions and hands-on training workshops about topics such as advanced community management, customer and partner communities and internal collaboration.  Jive also introduced today the latest version of its internal communications and collaboration platform. For the complete list of JiveWorld14 news, please visit the Jive Software News Room.

The conference is sponsored by leading technology and service providers such as Diamond sponsors Cognizant and PwC; Platinum sponsors 7Summits, Cisco and Okta; and Gold sponsors Accenture, Box, Bunchball, JCS Consulting and Social Edge Consulting. To see the complete list of sponsors, please visit https://jiveworld.jivesoftware.com/sponsors/, and for more information, follow @JiveWorld or #JiveWorld on Twitter.

About Jive Software
Jive (Nasdaq: JIVE) is the leading provider of modern communication and collaboration solutions for business. Recognized as a leader by the industry's top analyst firms in multiple categories, Jive enables employees, partners and customers to work better together. More information can be found at www.jivesoftware.com.

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SOURCE Jive Software