Conecteo Drives New Revenue with Jive-x

Conecteo is an innovative CRM vendor in France that’s seen significant growth through indirect sale channels. The company faced the common challenge of managing partner and customer support during this time of rapid expansion, and turned to Jive and our partner Orange Business Services for help. Enter a shiny new Jive-x community and Jive-n interactive intranet!

To Conecteo, Jive is “myKiamo”—a world-class customer and partner community that will deepen relationships, generate cross-selling and up-selling opportunities, and help the company easily scale its support. Jive is also an employee community that will further promote effective collaboration across all audiences. These powerful solutions are helping Conecteo to better connect its ecosystem through peer-to-peer collaboration and communication, which will ultimately boost customer loyalty and retention, while simultaneously lowering the company’s support costs.

Jean-Luc Neveu, Conecteo’s CEO, had this to say about the company’s decision to launch new external and internal communities:

“As we look to scale our growth, we know it is critical to build lasting relationships with all of our new and existing customers and partners. Rather than simply hire more headcount for that task, we realized an online support solution can deliver sustainable value to the business. By providing a first-rate community, we can expose more customers to our full portfolio of offerings and to helpful subject matter experts across the company, which will increase net-new revenue and renewals. Jive meets our needs perfectly because it offers market-leading software for both internal and external communities, which will make it easy to collaborate inside and outside the company.”

Conecteo is one of several European companies that use Jive to help employees, partners and customers work better together—including Adidas, Bühler AG, Cristal Union, Euroclear Bank, Lafarge, Lufthansa, M6, Orange and Societe Generale SA.

Bienvenue dans la Jive famille, Conecteo!

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