Customer Obsession Is The Secret to Lifesize’s New Jive-x Community

Customers are at the center of everything we do, so we love it when companies come to Jive who want to connect and engage more deeply with their own customers. That’s why we’re so excited to announce that Lifesize has chosen Jive to power their new external community. Lifesize is no stranger to customer love; customer obsession is a core value for the company. When Lifesize made a cultural shift to put customers at the forefront of the business in 2014, they knew they needed a robust solution to help increase customer loyalty and drive brand affinity.

Launched in February 2015, Lifesize’s new mobile-enabled Jive-x community is already helping the company to strengthen retention and loyalty by ensuring that customer relationships are fostered starting from the first conversation through the entire customer journey.

Lifesize Community FINAL

Amy Downs, chief customer success and happiness officer at Lifesize, said, “We chose Jive because it is the leader in this space, and will help us relentlessly innovate the ways in which our employees – as well as partners and distributors – engage with customers to drive great experiences at every stage of their journey.”

We’re excited to work with Lifesize and other technology organizations like Akamai Technologies, Ellucian, Hitachi Data Systems, McAfee, SolarWinds and Tableau that use Jive-x to connect, communicate and collaborate with their customers and partners.

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