Ellucian Chooses Jive-x To Help Further The Mission Of Higher Education
March 5, 2015
I love sharing our customer’s stories with the world. So, it’s with great excitement that I share that higher education software and services provider Ellucian has chosen Jive-x to power their customer community. Named “eCommunities,” this self-service solution empowers all college and university administrative offices with one place to connect, communicate and collaborate on best practices that help further the mission of higher education.
“We deliver solutions that help our global community of more than 2,400 colleges and universities better serve faculty, staff and students, and an important enabler of that success is giving our customers an active virtual community for idea sharing and problem solving,” said Garland Hall, senior vice president of customer success at Ellucian. “By unifying our overall customer experience within Jive’s intuitive external community solution, we’ve made it significantly easier for our customers to find the information they need and get more out of their investment in our products. We chose Jive to support this critical initiative because it met all of our key requirements out of the box in a flexible platform that we could quickly customize and get up and running in an incredibly tight timeframe.”
With the help of Jive partner JCS Consulting, Ellucian quickly deployed Jive-x, and launched its new customer community. “eCommunities” gives Ellucian users worldwide access to peer-to-peer support and networking and a seamless experience across devices. As the company gears up for its annual Ellucian Live conference this April, the new online community will also support communications and content surrounding the event.
We’re excited to work with Ellucian and other technology customers like Akamai Technologies, Hitachi Data Systems, McAfee, Solarwinds, and Tableau to power more effective knowledge sharing and customer support using Jive’s cloud-powered external community solution.
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