Jive Named a Most Customer Friendly Company of the Year by Best in Biz Awards

It’s always gratifying to receive kudos for Jive’s commitment to providing exceptional customer service. Today we were thrilled to be recognized by the Best in Biz Awards with a Silver award for the Most Customer Friendly Company of the Year in 2015 (in the medium company-size subcategory).

Jive was selected by a panel of 46 press and industry analysts—from Bloomberg Businessweek, Fast Company, Forbes, and Inc. Magazine, among others—for demonstrating high customer satisfaction and customer support success rates. The judges were impressed with Jive’s comprehensive support offerings spanning the entire customer journey and product lifecycle, and our use of our own Jive-x technology to power our customer support community. In addition to highlighting our services and customer engagement initiatives, like JiveWorld, this award serves as a great testament to the power of our solution to foster a community of happy customers.

One of the judges, Mathew Schwartz, a reporter at InfoRiskToday noted:

“It’s been fascinating to watch ‘old school’ tools and technologies evolve for the cloud era. What struck me most about this year’s entries in the Best in Biz Awards were the businesses that — brand names or not, long-established players or even more recently birthed organizations — continue to grapple with how to best reinvent themselves, and by doing so best tap the latest technology possibilities and capabilities for better attracting, retaining and serving their customers.”

As a company, we couldn’t be more proud of the momentum we’ve generated in the past year, made all the more evident by recent accolades like our CEO Elisa Steele’s Stevie Women in Business Award and our Jive Community’s recognition on the Association of Support Professionals’ Top Ten Web Support Sites. Our winning customer service boils down to passionate employees and a thriving culture, and we’d like to thank all who provide phenomenal service every day!

To see the full list of company category winners in the Best in Biz Awards 2015, visit: http://www.bestinbizawards.com/2015-winners-company/.

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