The Association of Support Professionals recognizes Jive, Esri and LANDESK for driving satisfaction and loyalty through their Jive-powered customer communities

Year after year, the Association of Support Professionals puts together a list of the Ten Best Web Support Sites in the world—frequently featuring many of Jive’s fantastic customers, like Esri, LANDESK and several others. For the past two years, we at Jive have been honored to be recognized on this list as well for our very own Jive Community.

Beautifully designed, intuitive customer support communities are setting the standard for any business that wants to retain satisfied customers and thrive in today’s highly competitive digital landscape. Alfred Hahn, the executive director of the ASP, had this to say on the matter:

What customers want is straight-forward, simple support that requires minimal effort to get the answers they need. This honor is well-deserved for Jive, as the company provides just that—not only for its own customers but for other businesses that we’ve recognized with our award over the years. Jive’s community fully demonstrates best practices and excellence in online service, including integrated search, personalized repositories of recommended content and an intuitive, mobile-enabled interface.

Alfred Hahn, executive director of the ASP

Of course, the best support experiences tend to have at least one thing in common behind the scenes—the Jive Customer Community solution. Our continued innovation around mobile, SEO-optimized community solutions with advanced features like social graph analytics, deep personalization, comprehensive search and WorkHub integrations help businesses ensure more effective customer service, which ultimately increases customer satisfaction, brand affinity and repeat business.

That’s why more smart companies are joining the Jive family every day. Newcomers like Huawei, HeliOffshore, Marketo, OCNE and Conecteo are experiencing the same successes as technology leaders (such as Akamai, Cisco, Hitachi Data Systems and Tableau) and other organizations that have used Jive for years in order to better connect, communicate and collaborate with their customers and partners.