- 26% drop in call volume
- $2.6 million/yr saved in call handling
- 25% jump in customer satisfaction
Jive-x Customer Support Community
McAfee Delights Customers, Slashes Support Costs with Jive-x
Resolving Issues while Deflecting Calls
With an eye toward providing best-in-class support, McAfee replaced its outdated support forums with a Jive-x customer community that now boasts over 100,000 registered users and millions of annual visitors. As a result, Jive has helped McAfee deflect calls, improve issue resolution and cut costs all at the same time.
But the biggest impact of all has been the customer response. Satisfaction and loyalty among the company’s corporate customers have jumped by 25% and 33% respectively – massive improvements that have contributed to McAfee’s growth and market leadership.
EVP Worldwide Support