CRM Innovator Conecteo Drives New Revenue Growth and Scale for Customer and Partner Support With Jive
December 1, 2015
PALO ALTO, Calif., Dec. 1, 2015 /PRNewswire/ — Jive Software, Inc. (Nasdaq: JIVE), the world’s leading provider of modern communications and collaboration solutions for business, today announced that Conecteo, a fast-growing customer relationship management (CRM) software vendor in France, selected the Jive-x external community solution to help drive new revenue by deepening customer and partner relationships. Conecteo expects its new community to generate cross-selling and up-selling opportunities, while scaling the company’s support amidst rapid growth.
Conecteo has increased revenue year after year, primarily through indirect sales channels. As the company’s customer base grew to thousands of end users, it became challenging to connect with all of these customers. To keep fifty partners up-to-date on product news and roadmap information, the Conecteo team previously relied on a static document repository and one-way email communications. It needed a better way to nurture relationships and share updates about new add-on features, upgrades, training classes and professional services.
“As we look to scale our growth, we know it is critical to build lasting relationships with all of our new and existing customers and partners. Rather than simply hire more headcount for that task, we realized an online support solution can deliver sustainable value to the business,” said Jean-Luc Neveu, CEO at Conecteo. “By providing a first-rate community, we can expose more customers to our full portfolio of offerings and to helpful subject matter experts across the company, which will increase net-new revenue and renewals. Jive meets our needs perfectly because it offers market-leading software for both internal and external communities, which will make it easy to collaborate inside and outside the company.”
Jive-x will underpin a new community called “myKiamo,” with dedicated spaces and content for each of Conecteo’s different audiences – channel partners, customers, and more. It will provide documentation, blogs, and question-and-answer discussions to help Kiamo CRM software users exchange best practices and advice. Conecteo employees from all areas of the business – including marketing, support, engineering and product management – will participate to share knowledge and interact directly with customers and partners.
Jive consulting partner Orange Business Services (OBS) is providing strategy and implementation support for Conecteo’s community deployment. Part of its new Business Together Sharespace service, OBS experts are helping the company integrate Jive-x with other systems for support and sales in order to establish myKiamo as the hub for all of Conecteo’s customer-related workflows. In addition, OBS is helping the company implement a Jive-n interactive intranet, which will boost employee productivity while fostering effective collaboration across the internal and external communities.
“As a CRM innovator, it’s no surprise that Conecteo is taking a forward-looking approach to cultivating its own customer relationships. Together, Jive and OBS are providing powerful solutions that will help the company’s employees better engage with clients, partners, prospects and each other,” said David Macmillan, vice president and general manager of international at Jive Software. “Using Jive-x’s intuitive and user-friendly solution, Conecteo can better connect its ecosystem for peer-to-peer collaboration and communication, which will ultimately boost customer loyalty and retention, while simultaneously lowering the company’s support costs.”
Conecteo is a major provider of customer interaction management solutions helping companies and contact centers delivered unequalled customer service. Conecteo offers Kiamo, the natively multi-channel software solution for contact centers. Kiamo centralizes, prioritizes and distributes multimedia flows according to a business’ rules and advisers’ availability and skills. Its rich set of functionality, user-friendly design and reliability make it a truly unique solution. Kiamo meets the needs of customer relationship managers who want to drive a unified and qualitative customer strategy.
Conecteo is one of several European companies that use Jive to help employees, partners and customers work better together – including Adidas, Bühler AG, Cristal Union, Euroclear Bank, Lafarge, Lufthansa, M6, Orange and Societe Generale SA.
About Jive Software
Jive (Nasdaq: JIVE) is the leading provider of modern communication and collaboration solutions for business. Recognized as a leader by the industry’s top analyst firms in multiple categories, Jive enables employees, partners and customers to work better together. More information can be found at www.jivesoftware.com or the Jive News Blog.
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