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Advanced Analytics

Metrics and Analytics for Intranets and Online Communities

Jive Interactive Intranets and Customer Communities don’t just help you achieve new levels of employee engagement, workforce productivity, customer satisfaction and brand advocacy. Thanks to the industry’s most powerful set of analytics, they also provide the rich insight you need to make your community – and your business – even more successful.

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Analyze and optimize at every level

Jive analytics provide detailed, easy-to-read metrics and reports for community managers, business leaders and individual users:

  • Community Health and Adoption Reports help community managers track and maximize community growth, participation and engagement.
  • Sentiment and Influence Analytics reveal the behaviors, preferences and motivations that drive employee performance, customer satisfaction and sales.
  • Content Impact Analytics provide content creators – whether they’re individual users or departments like corporate communications – with real-time feedback on their reach, readership and impacts.
  • Personal Analytics help every user better understand their connections, measure their influence, and improve collaboration.
  • Intelligent Recommendations proactively connect users with people and content of interest, based on their preferences, their behavior and the social graph.
  • Data Export makes it easy to download community data to external tools and services for further analysis and business intelligence processing.

Analytics are just one feature of the Jive platform. Get a personalized demo and see how Jive's capabilities come together to transform companies like yours.

Community Health and Adoption Reports

How fast is your community growing? How actively are people participating, and how engaged are they? What parts of the community are thriving, and what parts could use some extra attention? Jive’s easy-to-use dashboards provide the fast answers that you need to increase usage and get the most out of your Jive intranet or customer community. And you get the hard numbers you need to demonstrate the value of the community to business owners.

  • Monitor user adoption and content growth on an ongoing basis
  • Measure user engagement and user-to-user interactions
  • Quickly identify and address issues such as declining adoption or low engagement
  • Analyze the entire community, or zoom in on specific departments and groups
  • Track daily, 7-day and 30-day trends

Sentiment and Influence Analysis

How well are your employees connecting and collaborating? How do your customers really feel about your brand, your products and your programs? Who are the movers and shakers in your community, and how can you encourage them for better results? Jive Sentiment and Influence Analytics apply sophisticated natural language processing and contextual analysis to reveal the attitudes, interactions and people critical to community and company success.

You can track trends and fine-tune your community for better engagement, productivity and loyalty. You can identify your influencers – and recognize and reward company and brand champions. You can stay on top of sensitive topics, spot emerging issues and address them before they become bigger problems.

  • Track the sentiment of the community
  • Measure user engagement and user-to-user interactions
  • Quickly identify and address issues such as declining adoption or low engagement
  • Analyze the entire community, or zoom in on specific departments and groups

Content Impact Analytics

Jive’s Impact Metrics let content creators in your community – whether they’re staff, advocates or ordinary users – measure the effect of their communications. People can see at a glance who’s viewing their blog post, document or video, how people are reacting and how to improve communications for better results. For example, when corporate communications professionals publish company news on a Jive Interactive Intranet, or a subject matter expert posts a blog in a Jive Customer Community, they get real-time metrics on readership, sharing and sentiment.

  • Measure the consumption of content, across the community and by department
  • Track views, viewers and sentiment on hourly or daily basis
  • View response rate: likes, comments, sharing and bookmarking
  • Identify top referrers

Personal Analytics

Analytics shouldn’t just be for managers and administrators – everyone wants to understand their performance and influence. That’s why Jive gives each user their own analytics dashboard, so they can view the effect of their actions, track their connections in the social graph, make better-informed decisions and increase their impact. By showing people the difference they make, Jive helps them contribute more – and feel better about the contributions they make.

With Personal Analytics, users can:

  • Easily view analytics in their personal profiles
  • Gauge the impact and reach of their contributions
  • Use the social graph to see the scope of their interactions
  • Track the reach and impact of key content types

Intelligent Recommendations

Jive analytics work behind the scenes, too, applying behavioral data and the social graph to continuously improve and personalize user experiences. For example, the system analyzes users’ individual patterns to provide more relevant search results and automatically recommend people and content related to their interests.

Easy Export to External Systems

Jive Interactive Intranets and Customer Communities generate a wealth of data on user activity and interactions, and you can easily extract it for further analysis. Crunch the numbers using your favorite analytics and business intelligence tools. Integrate it with your enterprise data warehouse to create a richer source of customer intelligence. Export is simple using Jive’s Rest API or Analytics Database.

Jive Interactive Intranet analytics give you unprecedented visibility into processes, interactions and engagement across your business.

Jive Customer Community analytics provide a whole new level of visibility into the behaviors and preferences that fuel sales, satisfaction and advocacy.

Resource Kit

Jive Interactive Intranet: Collaboration Without Complication

Employees are finding it increasingly difficult to collaborate across disconnected systems and applications, even those provided by a single vendor. Jive integrates your technology landscape into a single engaging experience that enables fluid collaboration across systems of record, apps and devices. It not only makes your users happier and more productive – it dramatically reduces your IT burden and cuts costs, too.

In this resource kit, you’ll find:

Analyst Report: An Employee-Centric Digital Workplace: From Onboarding Through Engagement and Retention
E-book: From Fragmentation to Connection – How to Unite Your Company with an Interactive Intranet
Case study: Interactive Intranet Drives Digital Migration and Cultural Transformation at FICO
Case study: Cox Automotive Unites 24 Acquisitions with Interactive Intranet
White paper: End of the SharePoint Intranet Era
White paper: The Best Way to Evaluate Intranet and Enterprise Social Network Software

Download this resource kit and learn how organizations like yours united their workforce – and their technology landscape – with a secure, interactive intranet.