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Salesforce Question-to-Case Connector

Salesforce Integration Converts Jive Customer Community Questions to Cases

Automatically escalate unanswered questions in your Jive-x Customer Community to Salesforce cases, ensuring that every customer gets a timely response.

Available for Jive-x

Simplify and Streamline Customer Support

Most user questions in Jive-x Customer Communities are promptly answered by peers, deflecting cases and offloading your support reps. But what happens when questions don’t get a timely response? That’s where the Question-to-Case Connector comes in. It automatically escalates unanswered questions to cases in Salesforce, helping your support teams adhere to SLAs and resolve customer issues as quickly as possible.

  • Questions are turned into cases if they receive no answer for a configurable interval, e.g. 48 hours.
  • Support agents can manage cases and reply to users from their dashboard in Salesforce, without leaving their standard case management workflow.

Resource Kit

Jive-x Online Communities Do It All

The most powerful online communities are multi-talented: they build brand mindshare, fuel sales and provide online support.

Jive-x communities do it all, activating and accelerating every step of the customer journey, from discovery and product research to purchasing, support and advocacy. Jive-x turns visitors into prospects, prospects into customers and customers into champions – who convert more prospects. It’s quick and cost-effective via the cloud, and it’s helped many of the world’s top companies attract, win and retain customers like never before.

  • Infographic: Why Branded Customer Communities Make Sense
  • Case Study: Premier Farnell Harnesses the Power of Community to Drive Commerce and Customer Engagement
  • Analyst Report: Constellation Research: Online Communities Provide Value Beyond Call Deflection
  • Whitepaper: How to Provide Stellar Customer Support While Deflecting Calls and Cutting Costs
  • Infographic: Jive-x Surviving the Information Wilderness
  • Case Study: MacAfee Revamps Customer Support,  Slashing Costs and Improving Satisfaction

We hope you find this collection of relevant resources helpful as you research online communities for customer support and customer engagement.