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Sysomos Heartbeat

Social Media Monitoring and Engagement Integration for Customer Community Software

Sysomos Heartbeat for Jive brings relevant social content right into your Jive-x community, making it easy for you and your brand advocates to listen, discuss and respond.

Turn your Jive-x Community into a Hub of Social Media Listening and Engagement

Have you ever wondered if there was a simple, centralized way to monitor and manage the social media conversations that matter to your company? Now there is. Sysomos Heartbeat for Jive brings social content right into your Jive-x community, making it easy for you and your brand advocates to listen, discuss and respond. Whether people are talking up your brand on Twitter, evaluating your products on Facebook or touting a competitor on Instagram, Sysomos Heartbeat ensures that you and your best advocates are always in on the conversations that matter to your company.

Know what people are saying

Stay on top of everything being said about your brand, products, customers and market. Access billions of conversations spanning 189 countries and 186 languages with up to two years historical data. No matter whether a conversation is happening on Facebook, Twitter, Instagram, Tumbr, blogs or traditional media, if it’s on the social web, Heartbeat will surface it for you.

Provide support wherever it’s needed

With Sysomos Heartbeat, you can leverage your support community to answer questions and provide help anywhere on the social web. Use Heartbeat to monitor social channels for questions and issues, then route those queries to your peer-to-peer support community or bring them to the attention of your support agents, where they can quickly reply via the original social channel. In effect, you get one central place to manage and resolve support issues wherever they surface.

Empower your advocates

Give your community managers, employees, customers – and especially your advocates – the ability to track social conversations and share their knowledge and enthusiasm. Use targeted keywords and @mentions to automatically aggregate relevant content from social channels and route it to the community groups of your choice. For example, you can have references to a specific product sent to a product champion group, where advocates can view the posts, collaborate on a response and reply.

Identify your influencers

You know what you’re looking for in advocates, and you want more of them. With social listening directly in your community, you can identify top influencers, gauge their impact and work with them on future marketing programs using Jive engagement tools.

Know your Competition

Keep tabs on your competitors, and compare your share of voice to theirs. Surface conversations about your rivals in your community and engage with advocates, product managers and marketers to respond effectively.

Analyze and optimize

Use Heartbeat’s robust analytics to pinpoint the information that matters and get the insight you need to take action. Track sentiment, identify important trends, spot emerging issues before they reach the crisis stage. View average response times and responses per representative. Segment data by geography, gender, age, influence and much more.

Leverage the voice of your community to better manage social media conversations and get your message out to millions of people at a time. With Sysomos Heartbeat for Jive, you’ll never be out of the loop again.

Resource Kit

Jive Interactive Intranet: Connect Your People, Knowledge and Systems

As work becomes more virtual, global and mobile, it’s becoming harder than ever for workforces to stay connected, aligned and informed. Employees spend more time just trying find people and content, and less time getting work done. Valuable knowledge is trapped in silos, leading to “corporate amnesia.”

Jive Interactive Intranet is the answer, connecting everything and everybody in a single open collaboration hub. It captures knowledge, content and expertise from across the enterprise and makes it easy to find and access, helping employees quickly discover the colleagues and information they need to know. And it provides a permanent corporate memory so nothing important gets lost. It dramatically reduces your IT burden and cuts costs, too.

In this resource kit, you’ll find:

Datasheet: Jive Interactive Intranet: The Gateway to Your People and Knowledge
Ebook: End Fragmentation With An Integrated Digital Workplace: How IT Can Unite People, Information and Systems
Analyst Report: 
Jive is a Leader in Forrester Wave Report
Case study: 
Cox Automotive Unites 24 Acquisitions with Interactive Intranet
Datasheet: 
Jive Interactive Intranet: Features and Capabilities
Video:
Medidata Connects Employees, Knowledge and Systems With Jive Intranet

 

Download this resource kit and learn how organizations like yours united their workforce – and their technology landscape – with a secure, interactive intranet.