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Jive-x Customer Community ROI Calculator

Call Deflection Costs: Calculate the ROI of Customer Communities

Jive-x Customer Communities deliver rapid ROI in many forms. One of the easiest to quantify is support case deflection. By solving customer issues with quick self-service and peer support, Jive-x reduces the number of tickets sent to your support team, saving you time and money. Use our handy ROI calculator to estimate your savings.*

Jive-x starts saving you money on day one, and it only gets better from there.

Your Current Customer Support Costs

Your Customers
Choose One
Total # of Tickets

— OR —


$15.00 is an industry average based on Gartner Research estimates. If you know your actual ticket cost, enter it above.

Your savings

Projected savings using Jive-x

Legacy System
With Jive
Projected Savings!

Jive-x helps companies like MacAfee and T-Mobile save millions of dollars annually in support costs alone. And that's just a fraction of the overall ROI that Jive delivers. Jive-x communities:

  • drive higher sales
  • increase satisfaction and repeat business
  • build brand awareness and advocacy
  • reduce spending on campaigns and events
  • provide deep insight into your customers and market
  • harness customer feedback and ideas for better products and programs

Get a full ROI report

Get a detailed analysis from our value team and see how Jive-x impacts your entire customer experience.

* Please be aware that ROI information and interactive calculators are made available to you as a self-help tool for your independent use. All examples are hypothetical and are for illustrative purposes and these calculations should not be relied upon when making a purchase decision. This information is not a commitment, promise or legal obligation to deliver any specific results and Jive cannot and does not guarantee their applicability or accuracy in regard to your corporate circumstances as results may vary. Jive encourages you to seek advice from qualified professionals regarding all ROI calculations or questions.