Provide Stellar Customer Support While Cutting Costs
Jive-x: Customer Support Community & Self-Service Portal
Jive-x is the most powerful environment for online customer support ever invented. It's got everything from streamlined Q&A and easy-to-use self-service to peer-based assistance. Everything is designed to resolve issues fast and delight customers while deflecting calls and saving money.
Out-of-the-Box Support Center
Jive has spent years helping the world’s top companies deploy industry-leading support communities. Now we’ve taken that experience and packaged it in a complete, pre-built Support Center that’s ready to configure and run. It has everything you need, from case deflection and smart search to easy navigation and CRM integration.
No Question Left Behind
Got a question? If the answer is out there, Jive-x will find it, instantly searching content, conversations and other community sources to retrieve the most relevant information. And if the answer isn’t already there, Jive-x makes it easy to ask the community, notifying users automatically as soon as their questions are answered.
Engagement, Rewards, Role Badges
Use compelling missions and rewards to drive desired behaviors like peer-based assistance with Jive-x’s powerful built-in game mechanics. Help community members quickly see who’s who and put information in context with role badges that identify user roles such as community administrators, moderators, experts and champions.
Integrated CRM and Marketing systems
With Jive-x’s out-of-the-box CRM integration, you can automatically or manually escalate customer issues to cases – and customers can easily view the status of their cases in the community. Integration with marketing automation systems provides instant insight that lets you tailor experiences and information to individual users.
Take a Tour Now
Let us take you on a tour of Jive-x communities, showing you how companies in every industry – from consumer goods and tech to automotive, finance and health care – are using Jive-x communities to transform service, sales, brand loyalty, partner enablement and more. Fill out the demo request form and we'll get back to you within 24 hours or the next business day.