Resource Library

Whitepapers

Creating a Seamless Customer Experience
Whitepaper
When budget is limited, you shouldn’t have to trade off between customer communities and self-service.
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The Best of Both Worlds: Self-Service Communities
Whitepaper
At Jive, we know that self-service capabilities and customer communities are critically important, and that you shouldn’t choose one over the other.
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4 Reasons No One Reads Your Employee Newsletter
Whitepaper
Is your team working hard in different directions? Learn how to best communicate alignment to your employees and measure your communication’s impact.
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The End of the Sitrion and Sharepoint Intranet Era
Whitepaper
As Microsoft shifts its focus to the cloud, it’s clear that the Sharepoint Intranet era is ending. So where does this leave custom SharePoint…
Analysts & Customers on Jive Social Collaboration and Community Solutions
Whitepaper
So what’s the word on Jive? Hear it from the analysts and our customers!
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Why Jive-n: The Modern Intranet Where Employees Thrive
Whitepaper
When it comes to a social intranet, it’s important to invest in one that is modern and interactive — something your workforce will actually…
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The End of the SharePoint Intranet Era
Whitepaper
Why should you replace or modernize your intranet?
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Jive Branded Communities: Customers & Solutions
Whitepaper
Many of the world’s most successful online communities are powered by Jive-x
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Jive Software: Products & Solutions on One Page
Whitepaper
Why Jive? So many reasons. See how Jive-x and Jive-n can help your employees, customers and partners work better together.
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Every Screen is a Desk
Whitepaper
Engaging Employees in the Work-Anywhere Era
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Measuring the Success of Customer Communities
Whitepaper
Membership, Activity Levels, Return on Investment, & Technology Integration
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Leveraging Communities and Conversations
Whitepaper
7 Ways Customer Collaboration Can Increase Your ROI
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Community Manager Salary Survey 2014
Whitepaper
Download this research paper to learn what community managers can expect in their career and what hiring managers should know to grow effective community…
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Enterprise Collaboration Shouldn’t Be a Pile of Legos
Whitepaper
Learn to integrate collaboration applications and systems of record the easy way — through configuration, not custom development
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The 10 Commandments of Collaboration for Customer Service
Whitepaper
Learn the customer service practices that drive loyalty and new business
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