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Case Study

ADTRAN Revamps Customer Support with Jive-x Customer Service Community

ADTRAN’s Jive-x customer service community, launched in March 2012, has been a win-win for the company and its customers. The community provides customers with a place to quickly get answers to questions, locate support resources, keep up with the latest product news and assist each other, improving both satisfaction and loyalty. At the same time, it’s led to greater efficiencies in the company’s support efforts – reducing overall call volume, shortening calls and speeding issue resolution. Result: Happier customers AND lower support costs.