- Six-figure savings in support costs
- 1000s of issues resolved without tickets
- Drives sales and satisfaction
- Major source of new product ideas
Jive-x Customer Support Community
Tableau Software: Jive-X Community Is a Win-Win for Customers and Customer Support Team
Improving Service, Sales and Products
When it launched its Jive-x customer community, Tableau was primarily looking to improve support and reduce its caseload through peer-to-peer assistance, and the community delivered. But it went even further, fostering a thriving ecosystem that converts prospects, improves products, builds Tableau’s brand and cements customer retention and loyalty.
The community has resolved thousands of customer issues without the need to open support tickets. Customers are more engaged than ever, assisting each other, contributing great product ideas and essentially acting as an extension of the marketing team.
Community and Product Marketing Manager