On Demand Webcast
Don't Choose: Combine Customer Communities & Self-Service
Today’s customer community does it all. Does yours?
79% of customer success professionals will invest in customer communities in 2015-2016 — the highest area of reported planned spending for customer success.1
Join Jive Software and TSIA for a conversation about how the most powerful communities integrate self-service and peer-to-peer into customer support delivery at every step.
In this webinar, learn best practices around:
- Integrating better self-service through development of a knowledge base
- Measuring case deflection, case acceleration, and, ultimately, the ROI provided by self-service support solutions
- Prioritizing investment in knowledge base support versus hiring more agents
Vice-President of Technology & Social Research
Vice-President of Customer Support
1 2015 TSIA Member Technology Spending Report: Customer Success & Support