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On Demand Webcast

Don't Choose: Combine Customer Communities & Self-Service

Today’s customer community does it all. Does yours?

79% of customer success professionals will invest in customer communities in 2015-2016 — the highest area of reported planned spending for customer success.1

Join Jive Software and TSIA for a conversation about how the most powerful communities integrate self-service and peer-to-peer into customer support delivery at every step.

In this webinar, learn best practices around:

  • Integrating better self-service through development of a knowledge base
  • Measuring case deflection, case acceleration, and, ultimately, the ROI provided by self-service support solutions
  • Prioritizing investment in knowledge base support versus hiring more agents

Speakers

John Ragsdale
Vice-President of Technology & Social Research
TSIA
Kevin Williams
Vice-President of Customer Support
JIVE SOFTWARE
Kathryn Everest
Strategist
JIVE SOFTWARE

1 2015 TSIA Member Technology Spending Report: Customer Success & Support