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On Demand Webcast

How FireEye Delivers Exceptional Support with Jive-x

FireEye is used to solving tough problems: the company provides forensics and protection against advanced cyber threats. But how could it find the silver bullet solution that would allow it to:

  • Deliver mission-critical cyber intelligence updates to customers
  • Provide a forum for peer-to-peer customer support & lower support costs
  • Distribute free security resources to the public

With Jive-x, FireEye’s John Summers was able to roll out multi-faceted, online customer service communities that achieved all objectives. Mission accomplished!

Watch the recorded webinar to learn how FireEye gained a competitive advantage with their Jive-x powered online community.