Commvault: Reinventing Corp Comms With an Interactive Intranet
How Modern Intranets Transform Corporate Communications
Commvault replaced its aging SharePoint portal with a Jive Interactive Intranet, unleashing communication and collaboration across the company.
“When I joined Commvault in 2015, we didn’t have an employee communications program,” says Commvault Chief Communications Officer Bill Wohl. And the company’s aging SharePoint intranet “had low utilization and a bad user experience.”
Within a year of launching a Jive Interactive Intranet, known internally as “Commvault Connect,” everything has changed. Employees are better informed, more connected to management and the company’s mission, and are collaborating together in new, more effective ways. “I think our people feel better about their working experience at Commvault,” Wohl says. “I know I do, and I think Commvault Connect and our Jive-n installation has been a big part of that.”
When I joined Commvault in 2015, we didn’t have an employee communications program. We had no people dedicated to the task, no resources, or budget. We had employees spread all over the organization in silos, really not collaborating very well together. They couldn’t find the content that they were looking for. They didn’t really have the tools to collaborate as teams. We had an outdated SharePoint company intranet that was largely serving as a portal, but it had low utilization and a bad user experience. And we understood from employee surveys that we really had to make a change.
We looked at a lot of the companies that were out there, all of them as a matter of fact. It was pretty clear to us there was one company that stood out, and that was Jive. First, the customers seemed to love the company. That was apparent from the beginning. Industry analysts said it was the right choice. Jive technology offered what we were looking for, a real social intranet, the capability for people to like, content, to follow experts, to be a part of groups, to work together in teams – and a proven track record.
Look, we’re a software company. We get how this works. You can’t just have great products and features and benefits. You’ve got to have real success in the market. You’ve got to scale to the needs of your customers. And as we evaluated all the solutions, it was pretty clear to us that Jive was the choice.
So we had some very clear goals for our first year with Jive. We wanted to solve direct business cases. We wanted to help sales people be better, closer, more in touch with the content that they needed to do their jobs. We wanted to answer technical questions and have that content available for people on an ongoing basis, searchable and shareable. We wanted to help employees feel more connected with senior management and better aware of our company strategy and direction. And we wanted to create opportunities for people to actually connect and collaborate.
All of those things have happened. We look at our employee survey results to tell how employees feel about the place they work as a business. We think Commvault Connect, in fact, they’ve told us Commvault Connect is making a difference. That’s an almost priceless way to measure it. I think our people feel better about their working experience at Commvault. I know I do, and I think Commvault Connect and our Jive-n installation has been a big part of that.