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The Information Wilderness: Apathy in Community Forums

By giving your evangelists some love—and allowing forum members to reward others—you’ll gain a more engaged, loyal community.

It’s human nature: when good deeds go un-thanked, we’re less likely to do them. By giving your evangelists some love—and allowing forum members to reward others—you’ll gain a more engaged, loyal community.


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In their support journey, customers are often forced to choose a path—either slog through a quagmire of community forums or slice through a tangle of self-service options. There’s a better way. With Jive-x, you can foster deep engagement, authentic dialogue and lasting loyalty.

Want to learn more? Check out the “Surviving the Information Wilderness” Infographic.


Problem: Community Apathy

For an organization that may actually have a community, and have evangelists on there, but they’re not giving them any kind of love or attention or rewards, it can be really defeating for that user. They’re expending a lot of energy and they’re not seeing anything from it.

 

So we really want to make sure that we’re rewarding them and we’re spurring them on so that they are more energized to contribute more and more.
Customer Headshot
Billy Volpone
Senior Sales Engineer
Jive Software

Otherwise, we might just lose them.

Create deep engagement, authentic dialogue and lasting loyalty.

Learn more at: jivesoftware.com/jive-x