The Information Wilderness: Hidden Community Forums
When a customer comes to your site for support, they want easy answers—and coming up empty handed? That’s pretty frustrating. Learn why it’s important to build a prominent customer community that provides a strong knowledge base and authentic dialogue.
In their support journey, customers are often forced to choose a path—either slog through a quagmire of community forums or slice through a tangle of self-service options. There’s a better way. With Jive-x, you can foster deep engagement, authentic dialogue and lasting loyalty.
Want to learn more? Check out the “Surviving the Information Wilderness” Infographic.