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The Information Wilderness: Support Forums Without Visuals

People learn in all sorts of ways—shouldn’t your support forums reflect that?

Could you build a chicken coop from a bulleted list? Learn to knit from a paragraph? Sure, maybe—but it probably wouldn’t be that easy. People learn in all sorts of ways—shouldn’t your support forums reflect that? Don’t be content to stick with text-only customer support. Branch out into pictures, videos and more.


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In their support journey, customers are often forced to choose a path—either slog through a quagmire of community forums or slice through a tangle of self-service options. There’s a better way. With Jive-x, you can foster deep engagement, authentic dialogue and lasting loyalty.

Want to learn more? Check out the “Surviving the Information Wilderness” Infographic.


Video Deep Dive with David Bastedo

Problem: Lack of Visuals. Jive-x – ‘Surviving the Information Wilderness

 

So, if you’re a visual learner and you go into a community, you might find an answer, but it’s all text, it’s lists and bullet points and it’s not easy to read. It’s hard to learn anything from that.

 

So if you are a visual learner, it can help when you have answers that are provided in videos, and pictures and diagrams.
Customer Headshot
David Bastedo
Senior Knowledge Base Engineer,
Jive Software

 

Create deep engagement, authentic dialogue and lasting loyalty.

Learn more at: jivesoftware.com/jive-x