The Information Wilderness: Support Forums Without Visuals
Could you build a chicken coop from a bulleted list? Learn to knit from a paragraph? Sure, maybe—but it probably wouldn’t be that easy. People learn in all sorts of ways—shouldn’t your support forums reflect that? Don’t be content to stick with text-only customer support. Branch out into pictures, videos and more.
In their support journey, customers are often forced to choose a path—either slog through a quagmire of community forums or slice through a tangle of self-service options. There’s a better way. With Jive-x, you can foster deep engagement, authentic dialogue and lasting loyalty.
Want to learn more? Check out the “Surviving the Information Wilderness” Infographic.